Latest Updates

What Matters To You In Customer Support?

Customer support is a broad subject with many opinions wrapped up in it. In a busy call center, for instance, the owner’s opinion of customer support might be that as many calls be handled as possible with the fewest possible number of employees. In one way, handling a lot of calls means success because fewer Continue Reading

3 Reasons To Get Staff On Track

Have you ever been to a track meet where the race was not run on a track? The clearly defined lanes and finish lines are how the race is judged and those parameters declare who wins. In retail, some stores don’t have clearly defined parameters, and the staff doesn’t know how to win. ChainDrive’s store Continue Reading

Meet The Challenge Of Children’s Shoes

Managing a retail children’s shoe store can be challenging but when run successfully that store will have loyal customers willing to come to you for years. Children are your primary customers and including their opinions in your integrated retail management solution¬†will help you analyze intelligently so you can create strategies that work well in this Continue Reading

How Do You Need To See Your Data?

Some retailers are great at crunching the numbers. If they want to analyze what is going on in their business, they need percentages, digits, and columns of data in order to visualize what their options are and develop strategies to maximize those options. Other retailers need to put all the numbers into some type of Continue Reading

Are You Linking Both Sides Of The Screen?

Some web stores don’t seem to have much connection between what is on the site and what is actually available to purchase. It’s like the screen is a dividing wall between the customer hoping to find a product and the business providing that product. Activity happens on both sides of the wall, but communication only Continue Reading