Category: Customer Relationship Management

customer relationship management

The Key To Personalizing Your CRM/Clienteling

As customers get more sophisticated technologically, their expectations rise. They are accustomed to personalizing their newsfeeds and other accounts and know that it is possible to have personalized service from retailers as well. So...

Who Is Your Customer?

One of the most important things in retail is a knowledge of the customer. Without collecting information about your customer base and analyzing the facts, you really don’t know who your customers are and...

The Vital Connection Between Staff Training And CRM

There is a vital connection between the quality of training given to retail staff and their ability to carry out Customer Relationship Management to the standards it should meet. Every interaction with a representative...

crm retail operations

The 2 Sides of Customer Connection

Retail customers have ratcheted up their expectations in shopping because the technology makes it easy to do. But at the same time, retail customers want to be treated as more than a number in...

2 CRM Failures To Avoid

Customer Relationship Management doesn’t need to be a mysterious subject. But sometimes busy retailers don’t take the time to set up a workable system to make connections with potential & current customers and then...

customer relationship management

Do You Know What Makes Your Customers Tick?

The way a consumer connects with the retailer determines whether or not that consumer will become a customer in the first place. That is important, but the first transaction is only the beginning of...

successful clienteling

Clienteling Like Your Customers Want

Customers are people, and people like certain things. People like to know that their preferences can be considered. People like reliability, knowing that an expected service is going to be there. People like to...

successful clienteling

6 Principles of Successful Clienteling

Clienteling is the practice is building long-term relationships with customers based on their purchasing history, product research behaviors, and personality traits. Successful clienteling involve getting to know your customers so well you can recommend...

crm retail operations

How to Keep a Customer Forever

Customer service is the most important part of your operations. If you don’t take care of your customers, they won’t take care of you. But to truly deliver world class customer service, you need...

customer relationship management

10 Features Retailers Need In CRM Software

Customer Relationship Management is much more effective when the right tools are used. ChainDrive’s professionally designed CRM Software can optimize Customer Relationship Management because it has the top ten features retailers have requested: The capacity...