Category: Customer Relationship Management

2 CRM Failures To Avoid

Customer Relationship Management doesn’t need to be a mysterious subject. But sometimes busy retailers don’t take the time to set up a workable system to make connections with potential & current customers and then...

customer relationship management

Do You Know What Makes Your Customers Tick?

The way a consumer connects with the retailer determines whether or not that consumer will become a customer in the first place. That is important, but the first transaction is only the beginning of...

successful clienteling

Clienteling Like Your Customers Want

Customers are people, and people like certain things. People like to know that their preferences can be considered. People like reliability, knowing that an expected service is going to be there. People like to...

successful clienteling

6 Principles of Successful Clienteling

Clienteling is the practice is building long-term relationships with customers based on their purchasing history, product research behaviors, and personality traits. Successful clienteling involve getting to know your customers so well you can recommend...

crm retail operations

How to Keep a Customer Forever

Customer service is the most important part of your operations. If you don’t take care of your customers, they won’t take care of you. But to truly deliver world class customer service, you need...

customer relationship management

10 Features Retailers Need In CRM Software

Customer Relationship Management is much more effective when the right tools are used. ChainDrive’s professionally designed CRM Software can optimize Customer Relationship Management because it has the top ten features retailers have requested: The capacity...

customers and retail management

3 Questions To Ask Before Getting CRM Software

It is a good idea to invest in Customer Relationship Management (CRM) software, but before you make a final decision, ask some pertinent questions: Who is going to be using this software? How will...

implementation methodology

3 Customers That CRM Software Should Consider

The primary definition of consider is “to think carefully about, especially in order to make a decision.” This careful thinking includes collecting the pertinent data, analyzing the information, and acting on that analyzation. Customer...

crm retail operations

The Most Important Part of Retail Management

Do you know the most important part of retail management? Is it price control? Marketing? Accounting? Web fulfillment? Actually, we would say it’s none of these. Rather, there is one of aspect of managing...

customer relationship management

How Would You Rate Your CRM?

Customer Relationship Management should rate high with both customers and retailers, because this is an essential relationship for both. But each party involved with CRM has differing expectations. Customers probably don’t even think in...