The Reason Why Retailers Want Support
An anonymous contributor to the RIS Leaderboard ‘16 made this comment about MultiDev Technologies, the company behind the ChainDrive Integrated Retail Management Software solution:
“MultiDev Technologies has an amazing support department. From the moment you call in with an issue, someone is there to help. We continue to grow and Multidev grows with us. It’s been a great relationship so far.”
The RIS Retail Software LeaderBoard is an annual ranking of retail technology software vendors based entirely on retailer evaluations. We ranked 2nd with specialty vendor leaders in customer satisfaction and 10th in customer satisfaction for broad suite vendors along with other gains in prestige among our competitors. It’s an honor and a challenge because customer satisfaction depends upon customer support.
Support Maintains Satisfaction
Software is great. Technology provides the tools to do tasks that were never imagined a few decades ago and for retailers that will mean staying competitive. But regular people are the ones using this tool and sometimes, regular people need help. That’s where our client support team shines.
The ChainDrive client care team is available “24 hours a day, 7 days a week, 365 days a year” and that means when people need help, we are there to help. That availability is backed by expertise. Since the client care team is made up of experts in the software system and trained on the specifics of any customized components, they know what to do.
A successful retailer can’t afford to wait a few business days to get an answer to a software question. A successful retailer also can’t afford to wait while someone on staff is pulled off their regular duties and figures out what is going on. Part of the professional services that ChainDrive clients appreciate is help with training staff to use the software but sometimes a little more help is necessary.
That’s when the availability and expertise of our support team make the difference between down time and continued operations — and that’s why retailers want the level of support that you get with ChainDrive and Multidev. When you need answers, you need those answers to be accurate and immediate.
ChainDrive’s Retail Management System support team delivers around the clock, every day, and will be there for you when you call.