Tagged: customer relationship management

The Vital Connection Between Staff Training And CRM

There is a vital connection between the quality of training given to retail staff and their ability to carry out Customer Relationship Management to the standards it should meet. Every interaction with a representative...

crm retail operations

The 2 Sides of Customer Connection

Retail customers have ratcheted up their expectations in shopping because the technology makes it easy to do. But at the same time, retail customers want to be treated as more than a number in...

successful clienteling

Clienteling Like Your Customers Want

Customers are people, and people like certain things. People like to know that their preferences can be considered. People like reliability, knowing that an expected service is going to be there. People like to...

jewelry retail operations

Why Your Jewelry Store is Dangling Like a Chain

Jewelry retail is a different kind of retail. Your business is different than other types of retail stores because your customers are looking at quality more than anything else. Jewelry is a luxury item....

department store retail management

How to Manage Your Department Store Efficiently

Efficiency and employee performance are the key to managing a profitable department store. To make that happen, you need a retail management solution that can keep up with all of your important processes and...

successful clienteling

6 Principles of Successful Clienteling

Clienteling is the practice is building long-term relationships with customers based on their purchasing history, product research behaviors, and personality traits. Successful clienteling involve getting to know your customers so well you can recommend...

Web Marketplace Integration Video

4 Benefits of Web Marketplace Integration

Integrating e-commerce with your brick-and-mortar retail chain is no longer optional. If you want to remain competitive and see your retail business thrive in the 21st century, you’ve got to have an online presence....

ecommerce solution e-commerce

5 Principles of eCommerce for Brick-and-Mortar Retailers

If you are a traditional retailer with several brick-and-mortar stores in your chain and you’re ready to go full steam into eCommerce, you might have some questions. One of those questions may be, “What’s...

Web marketplace and e-commerce

3 Retail Management Solution Modules Focused On the Web

If you’re looking for a retail management solution that will help you manage your Web integration, then ChainDrive has three separate components (or modules) that will benefit your retail chain. Here are three components...

crm retail operations

How to Keep a Customer Forever

Customer service is the most important part of your operations. If you don’t take care of your customers, they won’t take care of you. But to truly deliver world class customer service, you need...