Customer Relationship Management

ChainDrive's Customer Relationship Management Software captures customer data across all channels; in-store, online or mobile and allows you to create targeted offers and rewards that drive customer loyalty and retention.Click Here to contact Multidev.

ChainDrive's CRM Software helps retailers make smarter pricing and promotion decisions that lead to increased sales.

Whether you are attempting to maintain customer loyalty, collect demographic profiles, fuel direct marketing campaigns or understand shopping patterns, ChainDrive Customer Relationship Management provides your team with the tools to do so.



ChainDrive CRM Key Features

  • Real time customer look-up
  • Capture Customer data across all channels
  • Analyze, categorize, tag and filter customer information
  • The benefits of customer relationship management, suppy chain management, and other components integrated seamlessly
  • Generate reports on customer profiles
  • Create custom marketing campaigns
  • Promote customer loyalty using mobile and online channels
  • Gift card and loyalty programs
  • Capture buying patterns and trends
  • Report and match customer needs with product plans and offerings
 
CRM | Customer Look-Up

Customer look-up

Completely integrated with ChainDrive back office, all customer data is not only at your fingertips, but can be analyzed, categorized, tagged or filtered and turned into focused, meaningful actions. Instant real-time access to customer data that includes everything from personal information to transaction history and past purchase details.

CRM | Multi-channel Connection

Multi-channel Connection

ChainDrive CRM allows you stay connected to your customers according to their preferences. Whether by email, mobile or direct mail you can deliver specific targeted promotional campaigns such as coupons or instant rebates that ultimately drive sales.

CRM | GiftCard & Loyalty Card Program

GiftCard & Loyalty Card Program

Retailer’s today are focused on capturing, maintaining and retaining the customer. Increasing sales and customer retention remain to be the leading force that drives the need for store promotions and loyalty driven campaigns. Using customer data obtained from ChainDrive CRM, retailers are able to promote gift and loyalty cards, in which retailers become a destination for purchases rather than an impulse buy. The end goal is to increase sales, gain insight into customer buying trends and to keep customers coming back.