Category: Customer Relationship Management

clienteling

Clienteling By The Numbers

Successful clienteling is not something that happens by accident. Retailers must strategize their customer relationships and get intentional about building them “from the ground up.” If you get this part of retailing right, you’re...

clienteling

7 Things Every Retailer Should Know About Their Customers

Understanding your customers is one of the most important aspects of retailing. No matter which sector of retailing you’re in, you should know the following seven things bout your customers–at a minimum. How much...

crm retail operations

4 Ways to Enhance Customer Relationships Without Technology

Technology has come a long way. Especially in the retail sector, it has enhanced customer relationships tremendously. Most retailers would be lost without the ability to look up their customers on their point-of-sale systems...

clienteling

6 Ways Clienteling Boosts Sales

Clienteling is the process of getting to know your retail customers better so you can sell them more merchandise. The following six factors influence the process to boost sales and make it more profitable....

successful clienteling

Creative and Personalized Clienteling

Clienteling is the art of building customer relationships that lead to profitable and efficient retailing. Effective clienteling requires the right tools that facilitate this relationship-building process. When you find those tools, you’ll discover that...

Improve your understanding of your customer’s behaviors with ChainDrive CRM.

This year, we are showcasing Retail Analytics and BI for retailers in 2019. Let’s discover today how ChainDrive leverages both Retail Analytics & Business Intelligence (BI) and addresses some of your challenges related to...

customer relationship management solution

Is Your CRM All About the Customer?

When a customer walks into a retail store, they are looking for a specific experience. First, they want to be able to shop for their needs quickly and efficiently. In other words, merchandise must...

How To Alienate Your Customers And Your Staff

Sometimes in the stress of operating a retail business, you lose sight of the reason you are in business. Without committed, confident people on your staff, your retail business suffers. Without loyal, enthusiastic customers,...

CRM Data Or Dump?

Have you ever been to a dump to find something that was thrown away by mistake? The mountains of rubbish and assorted junk can be overwhelming even when you know that there are valuable...

Treat Your Customers Like Clients

The term “clienteling” sounds kind of like a buzzword that has little meaning. So many words are empty of definition for people that communication requires defining new terms. In reality, the process of moving...

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