Category: Operations Management

What Is Customer-Centric Marketing?

Customer-centric marketing is simply targeting your message to a specific group or individual, centering on the customer. With today’s technology there really isn’t a good reason not to have customer-centric marketing because the tools...

Employee Productivity Requires More Than A Formula

How do you decide to evaluate employee productivity? The traditional “sales divided by hours” formula doesn’t give a true picture of the value an employee provides. There needs to be more data included in...

Customers or Operations: Is this the right question?

There’s often a tension between the realities of providing customer support and the policies established for retail operations management. On the one hand, the reason a business exists is the customer. True customer service...

4 Places To Look For Retail Shrinkage

Shrinkage for a retailer can be hard to trace, because it usually happens in small increments over time. If your operations management is not what it should be, it will be more difficult to...

4 Important Factors In KPI Development

Key Performance Indicators (KPIs) are metrics talked about a lot in retail. ChainDrive Operations Management software offers built-in performance metrics and all the tools you need to establish and track your own KPIs. After all,...

How To Put The OM Puzzle Together

How To Put The OM Puzzle Together

Operations Management is one of those jobs with a description that is as overwhelming as those 5,000 piece jigsaw puzzles dumped on the table in front of you. Here’s a short list of possible...

Manage Your Operation, Not Just Your Customers

Manage Your Operation, Not Just Your Customers

Customer relationship management is a necessity in retail operations, but you can make your entire retail chain more efficient and profitable if you focus on managing your operations. Operations management involves CRM, but it...

Don’t Forsake Your Retail Supply Chain

Don’t Forsake Your Retail Supply Chain

There is more to managing retail supply chains than looking after warehouses and inventory. You also have receipts, invoices, work orders, transfers, replenishments, allocations, and other fine details related to warehouse layout and even...

How Integrated Is “Integrated?”

How Integrated Is “Integrated?”

ChainDrive doesn’t just bill itself as the world’s best end-to-end integrated retail management solution. It truly is all those things. End-to-end – As in, there isn’t a process in your retail operation that ChainDrive...

Using Exceptions To Prevent Loss

Using Exceptions To Prevent Loss

There are many reasons why you may experience a loss of inventory at the store level. Shoplifters Inaccurate reporting at the POS Product not added to inventory counts Failure to return defective products Product...

%d bloggers like this: