The 3 Sides Of Service Support Make A Strong Base
When you look around at strong structures, you will see triangles being used in the framework. This is because the triangle will not distort when pressure is applied: the angles are stabilized by the opposite side. In other words, the three sides with their connecting angles work together to make a strong base for building something that will take the pressures of usage.
The 3 sides of ChainDrive’s Professional Services Support are:
- Planning (Kick-off, Scope & Validate)
- Implementation (Execute, Test & Train)
- Deployment (Go-Live, Post Go-Live & Client Care)
Each side is important on its own, but together they create a strong structure that will hold up to the pressures of your retail business. If you take one of these important sides away, you no longer have something that will support your needs in the long run.
Planning is done on an individual basis because your business has unique needs. A detailed project plan is developed with clearly defined objectives that you approve.
Implementation is the next step; your staff is trained in using the software with minimum disruption to your daily operations, adjustments are made as observed issues are resolved, and the project plan is put into place.
Deployment is the transition to ChainDrive Client Care, a support team trained on your customized system so they can give you the help you need, whenever you contact us with a question. We know that questions will come up, and we plan for that because retail is a “live” business that needs “live” support.
If you are interested in learning more about the way ChainDrive’s Professional Support Services team can give you a strong base to build your retail business on, follow the link, and explore our site.