4 Things That Professional Services Should Offer
Retail management software is not something that should be grabbed off a shelf while hoping it works. Why? Because even a very good program can be challenging to put into application by someone attempting to work through the variables of an unfamiliar process by themselves. That’s why professional services are essential to look for when selecting a retail management software suite.
Not all “professional services” offer the same things. It’s important to look at exactly what the goals of the software provider’s services entail. This is particularly important when considering customized software for specific enterprises. The best professional retail management software will include professional services that have these four goals:
- An emphasis on structure and quality
- A focus on properly defining the scope of specific services so that successful implementation is measurable
- An aim of minimizing risk while maximizing project predictability and repeatability
- A promotion of communication with the client while using consistent project management processes
Each of these goals ensures that the services provided are exactly what is needed. Sometimes what is needed is occasional assistance, for instance. When that occasion arises, it is good to know that the support team is predictably reliable every time they are contacted. Good communication and properly defined scope allow the problem to be clarified quickly and resolved.
Client-Centered Professional Services
If there would be an overall phrase that encompasses the four goals listed above, it would be “Client-Centered Professional Services”. A client is more than just a customer because there is an implied relationship and commitment involved. Retail management software is an investment made for the good of the business and the choice will eventually affect every aspect of that business.
Because this investment is foundational for operations, professional services offered in conjunction with the software should be examined carefully. ChainDrive offers a professionally designed integrated retail management software suite that is fully supported from customization to client care available at all times. Our Implementation Methodology emphasizes structure and quality, focuses on properly defining scope, aims to minimize risk while maximizing benefits, and promotes communication with our clients using consistent project management processes. Our professional services have client-centered goals that ensure the users of ChainDrive are consistently satisfied.