5 Things That Should Happen at the Point of Sale
The Point of Sale is the place where the customer meets the merchant. It’s the place where the business end of every transaction and interaction with the customer begins and ends. How can you make it more efficient?
5 Things You Should Do During Every POS Transaction
For a more efficient and effective Point of Sale system, these five things need to take place during every transaction:
- Verify customer contact data – Customers move or change their phone number. If you have them in your system, then you should verify their information at the Point of Sale. If they are a new customer, capture their information. How else will you market to them in the future?
- Upsell – You should be keeping tabs on what your customers have purchased in the past. If you do that well, you can upsell more effectively at the Point of Sale.
- Inventory adjusted – Every time you sell an item your inventory management system should change its on hand numbers. This in turn will trigger any rules you have in place for replenishment. Don’t let your stock get low by not tracking your inventory.
- Price of products checked – Sometimes your pricing can be off. Verify the price of your products at the Point of Sale. Otherwise, you may see more returns than are necessary.
- Employee productivity cataloging – If your employees work on commission, their productivity can be checked at the Point of Sale. If they are hourly, you can still monitor their production by keeping them logged into the Point of Sale system.
Business Efficiency Is Checked At The Point of Sale
Your Point of Sale is the place where your retail store either succeeds or fails. To run your operation more efficiently, you need to monitor and track production, pricing, inventory, promotions, and your customer data. All of this fits into a better customer experience, and if your customer has a positive experience, she’ll be back.
Don’t sabotage your retail operations by not having an efficient Point of Sale system. Take control of your inventory, prices, and customers in one fell swoop.