How Can Jewelry Retailers Avoid Mistakes?
There are some areas where retail jewelers can’t afford to make mistakes. A valued heirloom in for repairs can’t be lost. That same heirloom being recreated into a new treasure can’t be made into something the customer didn’t ask for. All the many details of warranty tracking and serialization have to be kept transparent and efficient. Appraisals need to be accurate and secure. These are a few of the areas where ChainDrive for Jewelry helps retailers avoid mistakes:
- Custom Orders & Product Creation
- Warranty & Serialization
- Case Management
Here’s How ChainDrive Works For Jewelers
ChainDrive Jewelry is more than an integrated retail management software suite because it adds the essential tools that today’s jewelry retailer requires. Jewelry is an intricate enterprise that demands comprehensive and competent processes that are as detailed and customized as the industry.
When a customer asks for an appraisal, it’s a mistake to rely on memory or slips of paper that can be separated from the item. ChainDrive has an advanced appraisal module that enables an image of the item to be embedded in the receipt with specific attributes recorded as proof of the item. It then can be entered into a centralized database so access and reprints are simple.
Repairs can be tracked both in-store and out, making standard pricing consistent and secure. When a question on the status of an item being repaired comes up it is easily answered. No more miscommunication on why something was a certain cost because detailed information is available. Labor, parts, etc. can be explained and verified so the customer is satisfied with the finished product and understands the process.
Custom orders and product creation need accurate records or the cost of the item will not reflect the cost to the jeweler. ChainDrive provides the needed information at the point of sale, indicating if the components will need to be specially ordered or if they are in existing inventory. The centralized database makes integration seamless, enabling accurate costing.
Warranty complications, serialization challenges, and case management are all areas where mistakes cost jewelry retailers time and profit. ChainDrive’s tray count component documents every tray, reconciling what was sold with what began the day on display. Updating for trade-ups will credit inventory with the trade-in and debit it with the replacement piece. Serializing individual components of products eliminates mistakes in inventory and warranty information is integrated with the proper items for accurate record keeping.
ChainDrive Jewelry gives you the technology to avoid costly mistakes.