How To Find The Client Support You Need
One of the easiest things to overlook in choosing a professional retail management software platform is the effect that their client support has on your user experience. After all, what matters most is that the software does what you need it to do, right? Wrong. If you are just a number to that company, or you get shunted to a generic script every time you call, or you feel pressured to keep your call short, there will be problems.
You Are More Than A Number
Most of us have had the unwelcome experience of being a number, one of a line of nameless customers to a call center employee who has no authority to offer solutions. This happens when you have no real status with the company. But as a client, you should have status.
That’s why ChainDrive clients are more than just a number: the ChainDrive RMS service support team goes the extra mile and gives you timely responses to all your support questions no matter which day or time of day you call.
You Are Not Shunted To A Generic Script
How many times have you called a support number because the website did not give enough information and get someone who read you the information on the web page? Or worse, offered to mail you a printout of the web page? In real life situations, a generic answer will not always be the answer you need.
The ChainDrive client care team is trained on the specifics of your unique implementation so that the things that are not generic are not a mystery. You get the expert support for your particular situation that you need when you need it.
You Are Never Hurried To Keep Calls Short
When people call a support line that has time limits on calls so that the call volume can be higher, the quality of support offered on those calls usually will deteriorate. Why? Because the agent answering the phone gets in trouble if they take too long on your call so they offer generic advice to get you off the phone.
The ChainDrive client care and support teams don’t waste your time by extending a call past its usefulness but they also don’t waste your time by ending a call before you get the help you need. ChainDrive has the client support you need when choosing a professional retail management software platform.