What Should Professional Services Offer?
When a software provider offers professional services, there are certain standards that should be non-negotiable. If these standards are not met, the service being offered isn’t “professional” no matter what their title says. The structure and quality of a professional service team’s support make a big difference in the ROI your software suite can produce.
Definition of Scope
A professional service should focus on defining what exactly is going to be accomplished by their product and how that will benefit your operation. The goals and expectations should be the result of collaboration with your team and include the strategy for implementation of the system. If training is involved, who will train? How will the old process be changed over to the new? What if snags develop? How will progress be measured?
Minimizing Risk/Maximizing Reliability
A professional service minimizes the risk inherent in changing the way things have always been to try something new. Because the experts familiar with the software are part of the implementation, questions are answered with authority and problems are solved immediately. The project is reliable — predictable and repeatable operations encourage confidence in staff learning the new system.
Promoting Consistent Communication
Because ChainDrive’s Professional Services team is client-centered, the service delivered is consistent and available when you need it. Communication needs to be consistent and clear in order to be effective. The team is comprised of retail industry experts who are completely familiar with the details of the software and able to provide the level of assistance necessary to meet the requirements of your business and exceed expectations.