Professional Services To Avoid When Choosing Software
The type of professional services that are offered with a retail management software platform should be examined carefully before committing to a particular company. Why? Because even a very good software application will occasionally need some troubleshooting as you use it in your particular business.
The type of professional service that you don’t need is one that does not listen to you from the time you start to look for retail management software, through the process of selecting the type of services you need, and during the time you are a client.
Avoid Companies That Don’t Do Demos
A good demo gives you an accurate idea of the way this particular company will listen to you when you are using their product. ChainDrive gives you the opportunity to customize your free live or online demo because this gives you a chance to interact and ask questions before making a commitment. If the software you are looking at doesn’t listen to you before you buy it, you have no guarantee things will be different later.
Avoid Software That Can’t Be Customized
Retail management software should fit your business perfectly and have the potential for changing to fit your business as it changes in scope or emphasis. ChainDrive’s professional services include custom development so the software will be perfect. Retail management software that cannot be customized lacks the team of experts behind it for support, so you have to change to fit the software because it won’t flex to your requirements.
Avoid Support That Has Business Hours
Retail management software is used by a wide variety of people, from the cashier to the stock clerk to the manager and beyond. Retailers today operate on multiple channels, complicating the task of the software even more. ChainDrive offers client support that is available whenever you need it, 24/7/365. Professional support that makes you wait until their office is open keeps you from getting the help you need to stay in business.
Avoid Being A Number Instead of A Client
Retail management software should provide the infrastructure that moves your data. It’s too important to leave to a company that sees you as a number instead of a client. Clients have a relationship with a commitment to be heard when there is an issue. Take a look at the Professional Services offered by ChainDrive and see how your business can change for the better once you become our valued client.