Software Facilitates Transforming Heirloom Jewelry
You can find “personalized” jewelry that anyone can customize by picking some birthstones on a good website. But it takes a jeweler to create the unique family heirloom that comes from re-purposing old pieces into new treasures. When jewelers offer customizing services that transform heirloom jewelry, they need software designed for the specific tasks involved in the process.
Collaborating With Customers
When someone decides they might want to turn a family heirloom into something they’d actually want to wear, there are emotions attached to the process. It’s a good idea to spend some time discussing exactly what the customer has in mind. Some sample questions to ask:
- What’s the history behind this piece?
- What do you like about it? Do you want to try to keep these details?
- What don’t you like about it?
- Do you have pictures or a sketch of your ideas for the new item/items?
- What are your thoughts about adding more gems or not using all that is there?
- What is your budget and deadline for this project?
It is vitally important to record the decisions made and to have customer approval for the timeline, budget, and final design. Since miscommunication happens easily, detailed records of the collaboration and approved decisions protect both parties.
Keeping Track of Details
ChainDrive’s Software for Jewelry Retailers is designed by experienced jewelers who are familiar with the pain points of the business. Keeping track of the details in transforming heirloom jewelry is a task that ranges from the appraisal of the initial piece to accurately determining the cost of any new components. Photos can be imbedded in records stored in a centralized database for easy access. Tracking price lists, defining jewelry attributes, and determining what needs to be specially ordered are all tasks that can be accurately performed.
Join us at the JCK Show in Las Vegas and see how software can facilitate your custom jewelry process.