Maximize Staff Potential With Mobile Assistants
A Mobile Assistant is an incredibly versatile tool that can equip sales staff with the ability to meet today’s retail consumer with efficiency. Customers expect high levels of technology to be utilized for personalized service, and meeting those expectations will go a long way in maintaining brand loyalty and customer retention.
The retail landscape is service-oriented today because customers have many, many ways to find the products they want at a price they prefer. But most people will rather give their money to a retailer that provides increased value — and that value is often in the form of a staff equipped and trained to provide stellar service.
Tools + Training = Successful Service
It isn’t enough to equip staff with the latest technology if that same staff is hesitant to use it. Part of the deployment of any successful mobile assistant initiative is ensuring the staff has adequate training and support. Along with a Mobile Assistant system that can be customized to specific needs, the best options include practical hands-on training for those expected to use the Mobile Assistant and professional support for future troubleshooting.
Without training, any type of tool is going to be difficult to utilize optimally. Without the support to answer questions as they come up, and troubleshoot real-life scenarios as they happen, any tool will soon be left idle. This is particularly true with technological tools because of their increased sophistication.
ChainDrive Mobile Assistant not only equips staff to provide high-end customer service, it also provides the support necessary to enable staff to do their job successfully.