Take The Time To Train Staff On Mobile Assistants
A Mobile Assistant is a wonderful thing for retailers when it is used correctly. Staff equipped with mobile assistants have instant access to real-time data on inventory, and more. Consider the difference this information can make on the sales floor:
- Smart search and filter capabilities
- Chain-wide inventory visibility on item availability, size and location
- Complete product description with image and price
- Instant product lookup by style, product code or description
- Item reserve at the customer’s desired location
- Item store transfer with email confirmation
- Instantly retrieve real-time detailed customer information
- Create, update or edit customer information on the spot
- Customer look-up complete with address, email, phone
- Past purchase and returns history
- Customized options unique to your store
But what good is a mobile device you don’t know how to use? The most sophisticated technology is useless when the user does not understand it or see the value of it.
Training To Understand Mobile Assistants
Including various scenarios for role play in training reveals the misunderstandings of the device and software. This helps the trainer to pinpoint where staff members need individual clarification. Successfully navigating the potential difficulties in using a mobile assistant gives confidence to use the tool when that scenario arises.
The more you use unfamiliar technology in role play, the more you understand it. This eliminates glitches on the sales floor because those glitches have been resolved during training.
Training To Value Mobile Assistants
Along with the individual experience of role play, the role of Mobile Assistant Software in the big picture is important. While it is true that sales staff don’t need to explain your overall business goals to customers, staff members should see that they are an essential part of the enterprise and valued as the “face” of your store. Mobile assistant devices and software are valuable tools needed to be successful in retail today. Investment in training and equipment pays off in competent, confident staff on the sales floor.