Top Customer Service Tips
Customer services are important parts of any business because your customers are the reason the business exists. Whether your customers are other businesses or part of the general public, the same basic considerations apply.
- Support should be available by several channels and as consistently as possible. Emails with an automatic reply promising an answer within a certain period need to be followed up with actual contact. Comments left on social media or websites should be addressed. Phone calls with automatic menus are efficient, but the ability to hit zero and get an operator is preferred by many. It’s even better when the first person you talk to can provide the support you are looking for.
- Communication should be clear. That means the customer is listened to and the company representative answers their actual questions. Problems should have solutions that are easy to follow. Here’s where getting feedback helps clarify your support strategies.
- Customer service representatives should be able to offer a range of solutions immediately, and issues beyond that range should be escalated to a higher-level representative who keeps the customer informed on the status of the issue. It’s a good idea to connect the customer’s history to their communications so representatives are not reiterating “answers” that have already proven inadequate. This is particularly vital when you offer a product or service that is customized.
ChainDrive customers are immediately provided with a Professional Services team to enable planning, implementation, and deployment of this unique tool. Because our integrated retail management solution is designed to adapt to your business, we know it will take specialized support, and we will be available, communicate clearly, and provide the exact support you need to stay successful and satisfied with ChainDrive.