What A Mobile Assistant Does
One of ChainDrive’s most incredible components is called Mobile Assistant. It truly is an assistant in the purest sense of the word for it assists your in-store sales staff in servicing your customers better. Isn’t that what it’s all about?
Imagine a customer coming into one of your stores and asking if you have a product that addresses a certain problem they have. That customer is looking for a solution, not a product.
Your sales staff can use the mobile assistant to look up customer information on the spot – from anywhere in the store. They do not have to be at the point of sale system. Walking from a section of your store to the cash register, then waiting until it is free, just to find out the customer’s past purchase data would take too long. You could frustrate your customer real easily.
On the other hand, if your sales rep could simply look up past purchases in the palm of her hand right there in the middle of your store, those purchases could be a clue as to where you can direct that customer. At the very least, your sales rep would know where NOT to send the customer.
This information is invaluable, and the time it can save is incredible. But the mobile assistant has other features too.
When you do find the product that solves the customer’s problem, you can reserve that product for the customer at their desired location. For instance, if you don’t have it in stock at Store A but you do at Store B, then you could have that product sent to Store C for the customer and have it waiting for her when she gets there. Real time data with real time solutions – right in the palm of your hand.