The Why, What and When of Client Care
Client Care is an important part of any software investment because selecting retail management software is not like choosing any other type of software suite. The reason it is different is because retail management software affects the entire retail business and all the customers, both those you have and those you hope to have. If the software is used for the management of any part of a retail business, the client care & support that goes along with the software will affect that part of the business, too.
Why Is Client Care Important?
The difference that using software in a retail business makes is the difference between a smoothly integrated operation that keeps track of all the details and a poorly managed store that loses customers. The right application can streamline processes and provide the exact needed for profit — but in the real world of staff training, customer demands, and supply chains there are going to be questions. Client care is a professional service that provides the answers.
What Makes ChainDrive Client Care Different?
Because the ChainDrive Integrated Retail Management Solution can be customized, the support provided by the Client Care staff needs to be customized too. Being trained on the specifics of a client’s implementation means that there are immediate answers to specific questions. The support team understands how the software works and can easily troubleshoot or make recommendations.
When Should Client Care Be Available?
Support isn’t very supportive if you have to leave a message and wait until the next business day to get help. That is why a professional support team should be available around the clock and every day of the year. In retail, the times a store’s team is able to work on troubleshooting software is often when the store is closed. This keeps customers from being inconvenienced, but it is difficult to do if the software support is only open during the day.
ChainDrive Client Care and Support takes care of the why, what, and when of client care by being exactly what the client needs when the client needs it.