Ce qui importe pour vous, en soutien à la clientèle ?
Soutien à la clientèle is a broad subject with many opinions wrapped up in it. In a busy call center, for instance, the owner’s opinion of customer support might be that as many calls be handled as possible with the fewest possible number of employees. In one way, handling a lot of calls means success because fewer employees means lower expenses, and higher call volume makes it look like a large number in the ROI column. But if those calls are not actually helping the person needing help, that number is a lie.
From the caller’s perspective, customer support that doesn’t support is a frustration. If there are alternatives, the customer will go to the business that supports by offering a call center where personnel is able to listen, resolve issues, and provide solutions to problems. The first call center will lose customers, the second will develop a loyal base of customers who tell their friends about the excellent service. The return on investing in good customer support is measured in numbers that do not lie.
Soutien à la clientèle pour une entreprise est appelé à juste titre Clientèle de because it goes beyond the call center dynamic of occasional calls from the public. Client care is built on a business relationship expected to strengthen in the future. With Clientèle d'are, the support personnel is trained on a client’s customized software solutions unique implementations. Being fully equipped to accurately provide the support any time it is needed (24/7/365) means the client gets help when help is needed.
We think what matters in customer support is what matters to you, the client.