Logiciel de vente au détail pour Customer Relationship Management
The most successful retail businesses experience a steady rate of sales and have a high level of customer satisfaction because they put energy, time, and money into offering premium services and products to the public. Building up a reputation with your customers as a company that can be relied on will have a profound effect on your success. With ChainDrive’s Logiciel de gestion de la relation client, you can store customer information from all channels and use it to make targeted decisions about marketing and advertisement, sales, and other considerations.
The software allows you to store, access, organize, and analyze important data about your customers as groups or as individuals by keeping a database of all relevant records. Information can come from the point of sale or from other means of collecting customer data, such as by asking for contact information, taking polls or surveys, and so on. With this database, the retail manager can look at the “vue d'ensemble” des clients’ buying patterns and interests. You can also find contact information in here to reach out to customers with tools such as mobile marketing in order to promote special offers, hold contests, and more. Involving customers in your business with interactive opportunities builds interest and satisfaction.
CRM software supports gift cards and loyalty programs, offering your customers a reason to shop at YOUR retail location(s) for their needs. Making your store a targeted destination for purchases rather than just a chance location for an impulse buy is likely to produce more regular customers and more consistency of sales.
Use ChainDrive’s Customer Relationship Management software and make a good name for your business!