La priorité absolue pour les détaillants de décor à la maison
In one way, home decor is a necessity because we all live with things. But when finances are tight, many things become luxuries. How does a Décor à la maison retailer stay competitive in a market that fluctuates between necessity and luxury? By giving customers confidence that the purchases made will fit their homes.
Making Sure It Fits
Couches are notorious for looking smaller in the showroom than they do in the living room. Other furniture and rugs share similar characteristics. By providing help in determining the needed size, home decor retailers can keep expectations from being disappointments. A few suggested tools to have on hand include:
- Tape measures in abundance
- Kits for planning room layouts
- Kiosks with room layout programs
- Website tools for use at home
- Knowledgeable staff with access to full inventory details
Equipping Staff To Provide Optimal Customer Service
ChainDrive’s flexible software for Home Decor retailers maximizes cross-channel management by collecting and integrating all the data in your business. This enables many things, from handling multiple vendors and accounting to enabling a salesperson with a mobile device to look up a product. All the details of that product are available, including various styles, sizes, and colors. Custom orders can be created and completed right on the sales floor.
Staff can help a customer decide if the floor model of a couch will actually fit, and if it doesn’t, that staff member can look up alternative sizes during the conversation. Special orders are no problem.
Clear Return Policies Give Confidence
If a special order cannot be returned, the customer needs to understand that fact before making the order. Most people are fine with that restriction as long as they are confident the special order will be what they need. That’s why it’s essential to make sure staff provide accurate guidance in such matters.
Many returns are within the store’s policy guidelines. To make sure everyone understands those guidelines, return policy information should be easy to find in the store and online. It must be written in clear language and in a format that is easy to read. Knowing the return policy gives shoppers confidence that if a mistake is made in a purchase, it can be resolved.
When Home Decor retailers use ChainDrive, the efficiency of the system makes special orders, returns, and all the other details in a unique business streamlined. Customer confidence, the top priority, is achievable with ChainDrive.