ChainDrive’s client-centered services
ChainDrive offers more than just the best in retail management software components. Our professional services are tailored to fit the needs of all of our clients and have been carefully designed to address a wide variety of issues. Our professional service team is made up of industry experts well-versed in the technology and the market in which our retail management software operates. Their goal is to oversee successful implementation of our software and services in your business. The service is set up to match the needs of your particular situation. If you need only occasional attention and support, we can do that. If you need an entire project team to help you restructure or start a new foundation, we can do that too.
Our three-step approach promises to exceed your expectations of care and quality. It’s designed to pace and meet realistic but important goals. The first step is planning, where we will help you scope out your business needs and concerns. We then help you develop a plan that will meet these needs, including the pinpointing of key milestones, project goals, and deliverables. Once everyone is satisfied with this plan, we move onto implementation. Here our service team will ensure that ChainDrive has been implemented into your daily business model with minimal disruption. After we’re sure that implementation has been a success, we move onto deployment, where our experts will help you through a seamless and smooth transition over to ChainDrive Client Care.
Client Care is a team dedicated to the upkeep and daily support of your business in regards tot he use of our services. This includes answering questions and going the extra mile to give you responses and support in a timely fashion 24/7. Our services will ensure that you get the most out of our retail management software.