Customer Relationship Management (CRM)
A retail business is only as good as its customers think it is. If you don’t have a good reputation among the consumers in your area, there’s no way you will be able to experience success. Retail businesses worldwide are tasked with the duty of finding ways to attract business, retain customers, and satisfy consumer needs and interests. ChainDrive’s retail maangement software package offers a comprehensive solution that responds to this very need. Our Customer Relationship Management (CRM) software is designed to give you the specific tools and features you will need to develop a dedicated consumer base.
ChainDrive software gives you the ability to capture customer information at the Point of Sale. This could be basic contact information, customer interests, or other data that may help you improve your business. That data can be stored in the centralized database to be accessed at any time. The customer look-up feature allows you to pinpoint a specific customer in your system and look at their information, including transaction history. This is good for both parties – customers can ask questions about their data in the system, and businesses can use this data to inform practices and important decisions.
Another great way to drive customer loyalty is through customized marketing. ChainDrive software helps you develop specific strategies for responding to your customer base’s particular needs and interests. Tailor your special offers and advertising to these interests and increase your success.
ChainDrive software is fully capable of improving customer relationships – pick it up and see what you’ve been missing!