Engage customers with the Mobile Assistant
Sales jobs are positions that change rapidly with the growing and shifting interests of customers and how they expect their shopping experience to go. It used to be that customers would rely heavily on sales agents and representatives to inform them of products and steer their purchases in a particular direction, but with the instant of availability of such a wide range of information through the Internet, more and more customers are coming prepared to shop. Sales agents and representatives need to bring a similar level of preparation to the table. ChainDrive’s retail management solution includes a handy Mobile Assistant designed to offer sales teams an interactive way of working with customers as they shop for products of all kinds.
The mobile assistant is designed to be used on a tablet or smart phone as customers work through a store. It offers sales staff a real-time way of answering questions – the Product Search tool gives your employees an immediate solution for answering questions about products of all kinds. It will help sales teams locate products, pull up their specifications, and answer a whole host of questions, from styles and colors to size, cost questions, performance metrics, and much more. This tool means that your sales team won’t have to spend time asking others about products or trying to figure things out by reading a box or doing research if necessary; all of the information is at the tips of their fingers.
The Mobile Assistant also has a Customer Search tool that collects and integrates data on customers that can be accessed and manipulated with ease. This is handy for working with regular customers and helps you look at purchase history, and much more. Use it, for example, to track loyalty and rewards programs or look at a customer’s buying history to suggest new products.
The Mobile Assistant can really improve the way your business works on the store floor – see if it’s right for you!