Improve your understanding of your customer’s behaviors with ChainDrive CRM.
This year, we are showcasing Retail Analytics and BI for retailers in 2019.
Let’s discover today how ChainDrive leverages both Retail Analytics & Business Intelligence (BI) and addresses some of your challenges related to Customer Relationship Management (CRM).
CRM for brick & mortar and Web retailers usually gathers a huge amount of information. This integrated communication tool aims to improve understanding of the customer’s behaviors.
- Better targeted emails, promotions, campaigns
- On the POS side: detailed client profiles synchronized at the store level to personalize the shopping experience, supported by an intuitive interface
- On the corporate level: easy loyalty recognition
Store management efficiency
- RFM (recency, frequency, monetary) analysis and more advanced user-defined KPIs available
- Segmenting clients and prospects database according to the different buying behaviors
- Dashboards at both corporate and store levels for monitoring customer related performances and allocating resources
- In-store, online, mobile campaign deployment
- Gift cards and coupon editing and management
- Integration with third party software, if required
Need more information? Call us 1.800.820.1412 or book an appointment at NRF 2019.
Don’t miss our next NRF post! You will discover how ChainDrive leverages both Retail Analytics & Business Intelligence (BI), and addresses some of your challenges related to OTB. Stay tuned!