The Effect of Support on Clienteling
Clienteling, that process of changing a customer into a client, is essential for today’s customer relationship management. The standards are high, and retailers have to meet those standards to stay competitive. But Client Support for the retailer is important, too. In fact, the level of support you have with your retail management software is going to directly affect the way you are able to connect with your customers and convince them that an ongoing connection with your business is worth their investment. The line between customer and client is fuzzy, but the change is definite when there are personalized attention and higher expectations.
The way your business handles data has an effect on every aspect of your business, including the way that customers are served. The software platform you select for your business needs to be able to accommodate multiple channels, real-time status updates, and more. Customers who cross that fuzzy line into clienteling have had their higher expectations of service met. They know that they are more than a shopper to your business.
In order to engage, inspire, connect, promote, reward, and retain customers, you need software that enables all these functions efficiently and comprehensively. The fact is, ChainDrive enables you to do this but there’s a secret ingredient to your success: ChainDrive Client Care and Support.
Support and Software
Retail management software is a wonderful thing. This tool has revolutionized retailing because it automates many of the processes that once involved manual input and were open to human error. The software you use can enable tasks that once were impossible, like tracking an order in real time or placing that order while standing in the store’s aisle.
But sometimes there are issues with software because staff might not fully comprehend its use or a power outage caused havoc with a store’s equipment. Whatever is happening, when you need support it has to be available right away. Since ChainDrive Client Care and Support is available at all times, that help is there when you need it.
Being able to fully utilize your retail management software platform because you have support gives you the ability to provide the best customer service possible. That means the fuzzy line between customer and client is erased with ChainDrive and clienteling is achieved.