What Is So Great About IIM?
You don’t typically find a messaging system in a Point of Sales environment, but it is a great tool for more than your POS. ChainDrive Integrated Internal Messaging(IIM) takes collaboration to the next generation of communication technology.
Integration with Infrastructure
Because ChainDrive IIM is part of the platform, it utilizes the centralized database that is the foundation of the system. That means complete integration with the rest of your data and no dropped balls from switching back and forth to an external messaging format. It also means messages are completely searchable by date, channel, name, content, or whatever you select.
All or Some
The ability to filter who you communicate with lets you tell pertinent information to specific channels or groups easily. Not everyone needs to know about price changes, for instance, but those who do need to know that information immediately.Triggered messages like shipping updates can be automatically initiated and sent to the appropriate recipients with links to the transaction.
Limitless on Attachments
Since ChainDrive IIM is a communications facilitator, it makes sense that attachments need to be the size that is needed for accuracy. Rich type attachments have no limitations on text length or attachments. You can attach images, invoices, receipts, and anything else including pictures of live transactions to messages. Everybody who gets your message gets all the information, too.
Flexible on Location
This mobile-friendly tool has roaming capability. That gives someone in the warehouse or yard, for instance, the ability to connect with the front office and verify information or ask a question. A sales associate in the outdoor gardening department stays in the loop on promotional changes. A traveling representative can check past communications to refresh the memory of previous details before walking into a meeting with a client.
Enhanced in Customer Service
The customer-centric demands of today’s retail environment are a demand for enhanced communication of information. With IIM your workforce is empowered by the ability to provide highly personalized customer service with confidence.
ChainDrive Integrated Internal Messaging provides the ability to connect with whoever you need to connect within the enterprise in real time, no matter which channel they operate in. It is a great way to add the power of collaboration to your entire business and simplify operating processes at the same time.