Meet Expectations With Mobile POS
Every potential customer walking into your store has expectations of finding what they want. They have hopes of finding what they want in the size and color they want, too, as well as finding it at the price they want. But other expectations are also in your store. These expectations are the standards of service you expect your sales associates to provide. Your sales associates should have expectations, too. Their expectations are that you will train and equip them to meet the expected standards. How does ChainDrive Mobile Point of Sale Software help meet all these expectations?
Power and Technology
When sales associates have mobile devices that are equipped with ChainDrive Mobile POS software, they have the technology and power to do things that once were only attainable by standing in line at the customer service desk. Actually, even the customer service desk was not able to do some of these tasks in the past because the technology was not available.
But today’s retail customer has access to much more than shoppers in the past dreamed possible, and today’s retailers have to meet those raised expectations. Some of these expectations include:
- The ability to see if a product is in stock, get a description, and price
- The ability to get this information instantly and in real time
- The ability to see if the product is in another store and transfer it to the desired location
- The ability to send a customer email confirmation that this happened
- The ability to create, update, and edit customer information on the spot
- The ability to see what a customer purchased in the past
- The ability to see what a customer returned in the past
This ability doesn’t only help a customer, it helps a sales associate do what that customer expects and increases their ability to perform. Empowering sales associates boosts morale and productivity.
Customization and Service
When customers get exactly what they need, they come back for more. This loyalty benefits both shopper and retailer. Equipping sales associates with mobile devices that work effectively keeps them loyal to that job.
Providing retailers with exactly what they need in customizable software and support is the goal of ChainDrive’s Integrated Retail Management Software Solution, and the Mobile Point of Sale software is a perfect example of how this goal is reached.
Meeting expectations of customers, sales associates, and retailers makes everybody happy.