Does Your Order Fulfillment Software Still Fit Your Business?
How long has your business been fulfilling orders? For many retailers, their web order fulfillment processes has been slowly developed over time. As online sales became a vital part of retail, the way retailers conducted those sales often used the format of the old paper catalogs and order forms. But things changed and you may have invested in some type of order fulfillment software to change with the times. The question today is, does that order fulfillment software still fit your business?
Ask Yourself Some Important Questions
One of the best ways to determine if your order fulfillment software still fits is by asking yourself some hard questions. The answers will show if there are things that need to change. For instance, is it easy to be your online customer? It might sound silly, but buying from your own business the way a customer would need to buy from you will reveal a lot of things you might not want to keep. Other important questions to ask include:
- Can you process multichannel orders quickly and accurately?
- Can orders be filled from a variety of locations within your enterprise?
- Can you set conditions that will pull the order automatically from the nearest location?
- Can all fulfillment requests be tracked in real time, including their location in transit?
- Can you apply rules to fit the fulfillment process to changing situations?
- Can you consolidate an order at a centralized DC or direct ship from location easily, even automatically?
- Can you effectively manage your supply chain and warehouse?
- Can you integrate your carrier across all your channels?
- Can you use optional APIs like external logistics, payment processor, 3rd party warehouse & distribution providers?
- Can you see all your inventory in real time, regardless of location?
- Can you manage customer information seamlessly across all your channels?
- Can you think of pain points that could be resolved with the right software?
These are just a few of the questions that ChainDrive’s Web Order Fulfillment software can answer. You can do all these things and more, including customization that ensures your software fits your business perfectly today and grows with you as your business grows. Because ChainDrive is designed in response to the real needs of retailers and has kept pace with the changes in the industry, ChainDrive fits your business at every size.