Process Multi-Order Channels Quickly
Taking orders from your Web interface can be a great experience for you and your customers or it can be a disaster. Many companies starting out with e-commerce struggle at first until they learn how customers like to buy online. After that, it’s a matter of improving the system until it runs like clockwork.
If you are a traditional retailer, then you have an extra struggle. You need to manage multi-channel orders. ChainDrive’s Web Order Fulfillment module is here to help you do that.
One of the more robust features of Web Order Fulfillment is the ability to establish rules for customer orders. You can have orders automatically fulfilled based on a number of factors, such as product availability and customer location. You can track your orders and their statuses in real time, making your overall operation more efficient and profitable.
The process of managing vendors and products is also easier with Web Order Fulfillment.
The exception management tool allows you to establish exceptions so that orders that meet those exceptions can be flagged for review. This prevents you from fulfilling orders that should not be fulfilled right away or that may have the potential to cause customer service issues that you can head off before they happen.
ChainDrive will help you manage your inventory and your customer relationships across multiple channels, which seems to be a growing need in the retail sector across the board.