3 People Who Are Affected By Point Of Sale Software
The value of Point Of Sale software cannot be overstated, because the transaction is the goal of retail, right? Without the sale, the customer goes home empty-handed, the sales staff don’t meet their goals, and the manager has to figure out how to deal with unsold merchandise. The point in time where the product changes ownership is pretty important, and software designed for POS makes that transaction do more than an ownership change.
Point Of Sale software should be selected with three people in mind: the customer, the sales staff, and the retail manager. Professional software changes the way the POS transaction happens for everyone, but each of these people have a different experience.
- The customer cares about getting the item at a good price with a minimum of hassle. Gift cards and credit/debit cards should work without fear of a security breach. The POS is simple from a customer’s point of view. Customers care more about getting their stuff than they do about POS software but it affects them. If the purchase process is convoluted, invasive, or frustrating then that customer will go somewhere else next time.
- The sales staff cares about the purchase process going smoothly, too, but they carry much more responsibility at POS. The person taking the money (credit, debit, or cash) must be familiar with all the equipment and apply policies that could come into play. Discounts? Product lookup? Special orders? Promotions? Gift receipts? Whatever could come up at the register probably will, and staff needs to be confident using the POS software effectively.
- The retail manager cares about specifics like tracking sales, KPI indicators, reporting, and inventory replenishment. Security issues, workforce management, and many other factors can be built into POS software along with customized features for unique retail situations.