4 Ways Customers Benefit From Product Lookup at the POS
The point of sale is where you and your customer meet face to face for the ultimate business transaction. They buy, you sell. But what happens if the customer can’t find the product they’re looking for?
Chances are, you’ve had this happen. The customer approaches your point-of-sale terminal or stops an employee in one of your store aisles and asks for the product. Your employees know you carry it, but they don’t know the status at that particular time. A product look up feature at the point of sale, which can also be accessed by tablet from anywhere in the store, can benefit your customers in 4 powerful ways.
- You can sell it to your customer right then – Simple as pie. Either you have the product in your store and can sell it right off the shelf, or it’s at another store, in your warehouse, or available for special orders. In any case, you can take your customer’s order on the spot and have them pay for it right then and there.
- Transfer it from another store – If you don’t have it in your store but a sister store does have it in their inventory, you can know that right away. Have the item transferred to your store and your customer can pick it up at their convenience.
- Order it right then – So what happens if none of your stores have the product in stock right now? You can order it from your vendor and let your customer know when it will arrive. You can take the payment on the spot or notify your customer upon delivery.
- Have it delivered – With point-of-sale product look up, you can take a customer’s order and have it delivered according to their preferences. If they want to pick it up in your store, they can do so. If they want to pick it up at another store, that option is available too. And if they prefer to receive it at home and you offer that service (which you should), then you can have the item delivered directly to your customer’s door step.
In today’s retail environment, there’s no excuse for not have a product available when the customer wants it. With modern tools and technology, you can order a product and have it ready for your customer in a number of ways–right at the point of sale.