Can Your POS Software Change With Your Business?
There are changes happening in retailing today. Online sales are growing and physical locations are trying to redefine what it means to go shopping by adding experiences to their offering. The thing that drives this change is the customer. As customers change their expectations, retailers have to change their business but one thing that doesn’t change is the fact that there will be a point of sale.
The fact that there will always be a point of sale doesn’t mean that the transaction looks like it used to, though. Looking back over the past few years, there have been many changes in the way people buy things. Retailers have had to add multiple channels to their business plan and handle the data that streams through their enterprise in the most efficient way.
ChainDrive POS Keeps Up With Change
Point of Sale software can do much more than keep track of pennies and pricing. ChainDrive POS software is part of an integrated approach that functions as an efficient infrastructure for handling all the data generated in your business. This integration means that the point of sale can be a collection point for Customer Relationship Management tasks. The same integration makes workforce management and promotional rules management part of the functionality. The ability to have a mobile point of sale equips staff to instantly alleviate long lines at the register and look up products to answer questions that shoppers may ask.
A Good Example of Change
A recent change in ChainDrive’s platform is Integrated Internal Messaging (IIM). This development empowers everyone in your entire organization with the ability to communicate in real time. Store associates can contact the back office about a customer’s order and get an answer to a waiting customer. The need for tools like IIM increases as commerce changes to include things like buying online and picking up the order in the store. The point of sale in the online channel has to integrate with the rest of the business or the customer’s experience suffers.
ChainDrive is committed to keeping up with the changes in retail. Just as the point of sale has always maintained the connection between customer and business, ChainDrive maintains the connection between all the details and your business operations. Retail is changing so retailers must change, too. ChainDrive’s POS software provides the tools to keep your business effective and profitable.