Eleven Things That Could Go Wrong At POS
The Point of Sale (POS) is the pivotal moment when the shopper commits to a purchase by handing over the price. Various things can go wrong at this point — we have all seen the toddler meltdown that leaves a cashier with a pile of inventory to put away while the parent removes the child from the store and hopes to return later. That particular scenario is one that retail managers have little control over.
Some things that could go wrong are completely within management’s responsibility:
- The product being sought can’t be looked up in real time
- The payment processor doesn’t integrate credit and debit
- Customer information is not available or able to be recorded for loyalty programs
- Promotions aren’t transparent at the register
- Scheduling and workforce attendance details are missed so busy shoppers have to wait
- Poor security at POS exposes customer information
- Gift certificates, cards, and registries are unavailable
- Layaway and special orders are not to be found
- Details on receipts, transfers, and drop shipments are missing
- KPI indicators, sales targets, inventory status, etc. are difficult to access for reports
- Inventory management is too complicated for optimal operations
Every one of these possible disasters is preventable by the right software, one that has the features designed for retail management by experienced retailers. An integrated retail management software system should be customizable for the specific application and work seamlessly to unite all the factors of this critical operation into a profitable one.
ChainDrive has worked with the retail industry to create a Point of Sale software component that simplifies and accelerates the checkout process so that even if the toddler starts screaming the parent can complete the purchase and be on the way with the goods while the store can continue profitable operations.