Engage Your Customers At Every Point of Sale
When your Point of Sale is optimized, every sales transaction is an opportunity to positively engage customers. But in order to optimize your point of sale, the right tools must be in place and your staff needs to be confident about how to use them.
Use The Right Software Tools
ChainDrive’s Point of Sale software has tools that enable a question about inventory or product to be answered immediately. This is because sales associates can look up an item in question using a product attribute, SKU, past purchase history, and other variables. Status can be seen in real time and an item can be ordered, processed, transferred, and delivered where the customer prefers.
This process can happen while standing in the aisle at the store without sending the customer back to stand in line at the service desk. Staff can use a Windows-based tablet to deliver personalized service, even allowing checkout if the store is busy. Gift certificates or cards, registries, and layaway are easily handled. Updating a customer’s information is easy to handle, too, along with making sure all offered promotions are in place.
Use The Software With Confidence
The greatest Point of Sale software available doesn’t help much if the people using it are not confident about how to use it on the job. Confidence with software comes from experience, so training should include plenty of role-playing in all imaginable scenarios. Opportunity for questions that arise from this role-play will reveal gaps in training that can be filled before the sales team hits the floor.
Providing short “refresher” training sessions on a regular basis will keep the confidence levels high because these sessions remind people of all that can be done with the software. Questions that cannot be answered during this training can be passed on to the Client Care team if needed. This ensures that your sales staff is ready to use ChainDrive’s Point of Sale software with confidence because they have full support.
When staff knows how to use the software correctly, they can engage the customer by offering the services that are needed for each transaction. Confidence in their training and tools frees staff to listen to each customer and provide the appropriate services. Using ChainDrive’s Point of Sale software with this level of confidence gives the customer confidence, too — that they can rely on your staff every time they shop.