Point of Sale Or Point of Pain?
Every point of sale has the potential to be a point of pain because all it takes is a few things happening to turn a positive experience into a negative one. Many times that negative experience stems from a software problem. The Point of Sale software you use has a direct effect on the way data is handled so that’s a good place to start looking for ways to remove pain points from the transaction. In order to do this, it is helpful to be able to evaluate that transaction from three viewpoints: those of your customer, your employee, and your store manager.
The Customer’s Viewpoint
Customers want to find what they are looking for and buy it. Many times, a customer will have a gift card or certificate that needs to be processed. Other times they may be trying to find something on a registry for a wedding or baby shower. Occasionally, the customer has a need to make a layaway or a special order. Sometimes they want to return an item.
How easily can your POS software handle all that? If the customer has to go several places in your store to do everything on their list, is it easy to figure out? Better yet, can they just do it in one place? Every snag in a smooth shopping trip is a point of pain for many customers.
The Employee’s Viewpoint
Everything that your customer needs to do, an employee needs to know how to make it happen. When employees are not fully trained, they are not confident about using the equipment you provide. Even if you have a great POS software like ChainDrive on a mobile device, an employee who doesn’t understand how it works is not going to use it.
The Store Manager’s Viewpoint
The manager has to look at the individual POS in the context of everything that is happening in their store. Shipments, sales targets, scheduling, training, security, KPIs, and inventory are only a few of the details that must be integrated and optimized. When data isn’t easy to filter and analyze, it’s painful for the person who has to figure out how to use that data for profitable operations.
ChainDrive has designed the POS software to be a modern, feature-rich, intuitive retail solution for the things that cause pain at the point of sale. It’s part of an integrated retail management software platform that has changed the way we all look at retail.