The Human Element At Your Point of Sale
Despite all the technological advances in retail transactions, the point of sale retains a human element because a human is buying something. That’s why ChainDrive designed the Point of Sale component of our Integrated Retail Management Software solution with humans in mind.
Today’s customer is technologically savvy and often quite comfortable with comparing prices and reading reviews from their smartphone while standing in front of a potential purchase. It is common for shoppers to research online then come into a store to see and touch a product. They expect prices to be consistent with their research and promotions to be tailored to their preferences if they have joined a loyalty club. Today’s shoppers also expect any discounts to be visible at the point of sale.
Sales Staff Competence
ChainDrive Point of Sale software has a wide array of tools to increase staff competence during interactions with customers. Being fully trained on the software enables staff to deliver personalized service. They can look up customer purchase history, update profiles for future marketing, find any product in the inventory, create special orders, and streamline the checkout experience. Armed with a Windows-based tablet, they can service customers wherever they are in the store.
Security & Accountability
Both customer and retailer have an interest in the security at any transaction but the point of sale is also a point of vulnerability. ChainDrive’s security settings are user-defined, with numerous action and security parameters. It can be configured to your specifications for peace of mind on all sides.
Accountability is another concern for retailers at the point of sale. ChainDrive’s dashboards provide an update on store, merchandise, and employee performance in real time and with filters to drill down precisely where monitoring is needed. Workforce management with the tools in ChainDrive Point of Sale software lets retailers allocate the right staff members to where they will perform best and reward behavior. It also provides the oversight that discourages employees tempted to take advantage of their trusted position and steal. Knowing the system can catch discrepancies immediately and track individual performance helps people stay honest.
The human element at your point of sale continues to be an essential factor in retail success. ChainDrive Point of Sale software provides the security, accountability, and tools to give customers the shopping experience that brings them back to your business.