How To Turn Your Workforce Into Your Ambassadors
Who is your representative at the Point of Sale? In most cases, that representative is a member of your workforce and directly influences the experience. This means your workforce is the face of your business — your ambassadors. Are your ambassadors equipped and excited about their important role?
Equip Your Workforce
Utilizing the right POS software turns the point of sale into far more than the trade of inventory for money. This tool can equip the employee/ambassador with the ability to meet the expectations of their job description by providing the information and services the customer expects. This can include tasks like the following list:
- looking up the product the customer is searching for and providing information or status
- updating customer loyalty programs
- the right price, along with up-to-date promotion details
- advanced security settings for customer peace of mind
- ability to use gift certificates or cards
- access to gift registries
- and much more
Being empowered to do the job creates a sense of pride in your work. People who are valued and empowered are naturally partisan about the source of that empowerment. As a result, those valued, empowered people are glad to be ambassadors for the business that employs them. In today’s social media environment, employees can change the way a retail business is perceived all over the world through one viral video or tweet. It’s important to have them on your side.
Reward Your Workforce
ChainDrive’s Point of Sale software includes a workforce management tool that enables actualized hours to be fed back to the centralized database. This enables accurate payroll compiling and goes far beyond the simple schedule/punch clock used in the past. The ability to do actual monitoring down to which representative was present at the POS means the worker is recognized for all they do.
Your workforce are already your ambassadors — but are they the kind of ambassadors your retail business needs? Equip, empower, and reward them so that they know how valuable they really are for your business.