Two Things Your POS Software Must Do
Your POS (Point of Sale) is a very important point indeed. This is the point where the commitment takes place on the part of your customer and the payment for your hard work doesn’t happen without that sale. If your POS is inefficient when this transaction takes place then it has detrimental effects on both customers and staff. ChainDrive Point of Sale software is designed to address the inefficiencies that prevent this all-important transaction from being a point of pain for both parties.
Respond To Your Customer
With ChainDrive you have the data infrastructure that enables superior customer relationship management. The software enables the capture of information without a lot of complicated procedures to go through so that a customer’s profile, preferences, buying habits, etc. are easily created and updated. With this information, you can create targeted offers that provide an incentive for coming back.
The integrated platform makes it simple for associates to look up products that a customer has questions about and if the shopper decides that item is desirable but it isn’t on the shelf, that associate is able to create a special order and take card payments with a windows-based tablet and ChainDrive’s mobile point of sale. No need to stand in line at the service desk or register, the customer can be served where they stand.
Reinforce Your Staff
Workforce management tools need accurate, real-time data in order to be effective. Middle management can use the ability to do performance monitoring, scheduling so that busy periods are addressed, security settings, etc. All these and more are part of ChainDrive’s design.
Sales staff appreciate being able to see exactly which promotional campaigns are being applied at their location and whether a specific customer has a special offer for an item. The real-time visibility of inventory gives them confidence in saying if a product is available or on back-order.The sophisticated customer relationship management tools make it easy for staff to deliver personalized shopping experiences that move a customer into the category of client. All these tools are designed to help your staff be as productive as possible.
Communication reinforces your staff because they can ask about something instead of guess. The Integrated Internal Messaging tool is an excellent example of the possibilities a culture of communication can hold. With ChainDrive at your point of sale, responding to your customers and reinforcing your staff will make all your hard work pay off.