Wholesale Client Order Management Is Tricky
It can be profitable to venture into wholesale supply because it’s the source of inventory for retailers. But wholesale management is not just a matter of taking retail theory and changing a label. Wholesale suppliers need to process orders accurately while keeping track of client order management details like these:
- order status
- payment terms
- multiple ship-to locations
- special conditions (labeling, etc.)
- credit status for approval or limitation
- volume rebates
- client-specific discounts
- selling cost influences
Each of these details are a facet of the client relationship. This relationship is more committed than a customer relationship and needs to be accurately maintained. Missing an important detail, like sending a large shipment to a client who is delinquent on their account, affects your bottom line.
At the same time, a client who has made the delinquent payment and wants to make a rush order needs to be able to do so without delay. Sometimes, the “delinquent” status is not accurate and errors must be investigated quickly. It’s imperative that client status be in real time or this client may be forced to look for another supplier.
Use Software Designed For Wholesale Suppliers
ChainDrive is known for its integrated retail management software because it has been the solution for many high-end retailers, but ChainDrive Wholesale Management is equally effective for wholesale suppliers. This is because it has been designed specifically for the tricky wholesale challenge.
Because it links directly to the integrated accounting, for instance, credit approval alerts are instantaneous. Pertinent notes can be maintained on specific clients for future reference, and analysis in real time enables an appropriate, flexible response to each order and every client.