Tagged: crm

Web Marketplace

The Keys to Flexible Web Order Fulfillment

You cannot run a retail chain in this century without planning for how you will fulfill Web orders. Your website, if it hasn’t already, will become a major channel for product sales. Customers will...

crm retail operations

How to Keep a Customer Forever

Customer service is the most important part of your operations. If you don’t take care of your customers, they won’t take care of you. But to truly deliver world class customer service, you need...

mobile marketing CRM

5 Ways to Make Mobile Marketing Pay for Itself

People today spend more time on their mobile phones than they do their computers or watching TV. That’s a great opportunity for retailers to build customer relationships. As you know, managing your customer relationships...

retail operations management solution

5 Ways to Step Up Your Retail Game

No matter what you sell, there are always ways to improve how you sell it. At ChainDrive, we’re always thinking up ways retailers can improve their ways of doing business. Here are five ways...

customers and retail management

3 Questions To Ask Before Getting CRM Software

It is a good idea to invest in Customer Relationship Management (CRM) software, but before you make a final decision, ask some pertinent questions: Who is going to be using this software? How will...

implementation methodology

3 Customers That CRM Software Should Consider

The primary definition of consider is “to think carefully about, especially in order to make a decision.” This careful thinking includes collecting the pertinent data, analyzing the information, and acting on that analyzation. Customer...

mobile marketing CRM

3 Reasons Mobile Marketing Backfires

It’s quick. Texts get glanced at, and if that glance is rewarding, texts get read. It’s targeted. Texts can be tailored to the customer’s preference, ensuring the marketing message is one they want to...

crm retail operations

The Most Important Part of Retail Management

Do you know the most important part of retail management? Is it price control? Marketing? Accounting? Web fulfillment? Actually, we would say it’s none of these. Rather, there is one of aspect of managing...

department store solutions for kids

Department Store Solutions For Kids

There is a potential customer base for department stores — but these customers are not old enough to drive or shop online. The holidays are a time when young shoppers need a way to...

ecommerce solution e-commerce

Be Where Customers Shop With Marketplace Integration

Today’s retail customer can shop in multiple marketplaces without leaving their seat. Any consumer with internet access is no longer limited by the constraints of store hours or geography. Even in the brick-and-mortar store...

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