Tagged: customer experience

Improve your understanding of your customer’s behaviors with ChainDrive CRM.

This year, we are showcasing Retail Analytics and BI for retailers in 2019. Let’s discover today how ChainDrive leverages both Retail Analytics & Business Intelligence (BI) and addresses some of your challenges related to...

Your Customers Want Truly Omnichannel CRM

In a recent Retail TouchPoints piece on the fact that customer experience still matters for retail, David Clarke, PwC observes that “finding the ‘sweet spot’ — where technology complements the human element of customer...

3 Ways Customer Experience Should Affect Retail Budgeting

Usually, a retail budgeting approach is concerned with sales objectives and KPI targets and things like that. These things are important. What many managers miss are the ways that customer experience affects budget planning....

The Customer View of Web Order Fulfillment

Have you ever tried to be your own customer? Most retailers will employ someone, a mystery shopper, to walk into the store, make some purchases and report on their experience. This is because the...

supply chain management

Customer Experience Drives Ecommerce

The number of people who are shopping online is growing faster than retailers are keeping up. If you don’t have a way to seamlessly update inventory and purchase details, those online shoppers will shop...

pos

Bring Customers Back With Good POS Memories

One of the main things a customer remembers about shopping is the Point of Sale. Sure, they remember what the product selection and store environment were like, but the experience at checkout puts the...

mobile marketing CRM

What’s The Most Important Moment In Marketing?

There may be some who would say that the most important moment in marketing is the point of sale, because that is when the commitment of purchase is made. But while that is an...

Should Footwear Retailers Offer Shoe Repair?

Footwear retailing is already complex, requiring careful use of resources and management tools. Why are some footwear retailers adding shoe repair products and services to their business plans? It’s simple: customers want the assurance...

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