Tagged: customer relationship management

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NRF 2019 Retail’s BIG SHOW – Improve your omnichannel efficiency using the most relevant KPIs

This year, we are showcasing Retail Analytics and BI for retailers in 2019. Let’s discover today how ChainDrive leverages both Retail Analytics & Business Intelligence (BI) and addresses some of your challenges related to...

apparel retailing

Apparel Retailing: 5 Tips for Staying Competitive

All sectors of retail are challenging and competitive, but there’s something about the apparel industry that makes retailing especially competitive. For one thing, customers are picky about their clothes. Everyone wants to look good,...

customer relationship management solution

Is Your CRM All About the Customer?

When a customer walks into a retail store, they are looking for a specific experience. First, they want to be able to shop for their needs quickly and efficiently. In other words, merchandise must...

How To Alienate Your Customers And Your Staff

Sometimes in the stress of operating a retail business, you lose sight of the reason you are in business. Without committed, confident people on your staff, your retail business suffers. Without loyal, enthusiastic customers,...

Treat Your Customers Like Clients

The term “clienteling” sounds kind of like a buzzword that has little meaning. So many words are empty of definition for people that communication requires defining new terms. In reality, the process of moving...

How To Actually Use RFM For CRM

The idea of using RFM (Recency-Frequency-Monetary) analysis for Customer Relationship Management has been around for a long time. The reasoning is simple: identify the customers who are most likely to respond to your marketing...

6 Functions You Need For Ecommerce Success

If you are going to operate a successful online business, you need to be able to integrate the physical aspects of your business with the digital data in a seamless manner throughout the enterprise....

Catch the Attention of Busy Shoppers

What do the majority of people have with them when they are out and about? They have their cell phone somewhere on their person. Shoppers whip out their phone to compare prices, read reviews,...

customer relationship management solution

What Does It Take To Be In Specialty Retail?

Specialty retailers are a diverse group because each retailer is sharply focused on a narrow niche in the market. It takes understanding your customer’s needs, maximizing your management effectiveness, and the flexibility to adapt...

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