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Reporting to the Client Care and IT Support Manager, the chosen candidate's main responsibilities will be to provide technical support to the client's head office issues regarding the ChainDrive software.
- Provide technical support to ChainDrive software users (installation, configuration, modifications, and general questions) either by phone and/or using remote connections via Internet;
- Guide the user professionally and courteously while finding solutions to the problem at hand;
- Search in the client’s database to obtain information based on the level of issues;
- Emulate or reproduce technical problems encountered by users;
- Consults user guides, technical manuals and other documents to research and implement solutions;
- Act as a lead technical resource on new client implementations;
- Manage troubled tickets using service desk software and create related supporting records;
- When needed, forward troubled ticket to the right member of the technical support team;
- Install the ChainDrive software via the client server.
- Bachelor's degree in Computer science or equivalent work experience;
- 5 years’ relevant experience in a similar position;
- Bilingualism (English and French, both written and spoken);
- Strong knowledge in writing SQL queries;
- Experience with Microsoft Office (Excel, Word, etc...);
- Understanding of software design and development;
- Knowledge of retail software and/or retail process;
- Available to work occasionally flexible hours;
- Previous experience in supporting and training end users;
- Retail experiences a must.
- Strong analytical and troubleshooting skills;
- Function and thrive in a team environment;
- Strong communication and customer service skills;
- Highly motivated, autonomous, detailed oriented and an openness to learning;
- Strong ability to multi-task as well as meet pre-defined deadlines.
- Permanent full-time position (35 hours a week);
- Work scheduled from Monday to Friday (must be available outside standard office hours to provide technical support, when needed).
If you are interested in joining the Multidev team, please e-mail your resume to firstname.lastname@example.org
We thank all applicants for their interest in Multidev Technologies. However, only chosen applicants will be contacted. Multidev Technologies is an equal opportunity employer.