Retail Technology Software Services Make profitable buying decisions and ensure adequate stock levels
Retail Technology Software Services at Multidev Technologies, we understand how implementing new technology can often be an overwhelming experience for retailers. From the initial stages of your project and throughout the entire process we are with you – every step of the way.
Retail Software Services & The Importance of Cross-functional Teams
Our Retail technology Professional Services team comprised of retail industry experts will guide you through our three step approach of planning, implementation, and the deployment of ChainDrive.
Client Care and Service Specialists who go the Extra Mile
Retail software services with clients from retail, etail and wholesale business . Our Client Care and Service Specialists are dedicated to providing you with exceptional service and support to ensure your continued success and satisfaction with ChainDrive.
Our Top 10 Commandments by Retail technology software services team
1. We try to learn as much as we can about your business, clients, practices, organizational culture. This allows us to understand your business model, challenges and aspirations
2. Before trying to answer your needs answers, we do our best to listen and empathize with your human resources and people.
3. Yes, we Care about our retail community from coast-to-coast in good times or bad times like during this unprecedented pandemic period. We are professionals but we are also very human in our interactions with our clients, partners and collaborators.
4. We still like to talk to our customers. While electronic communication and smart devices are the new normal, we haven’t forgotten how it feels to have someone pick-up the phone on the first ring.
5. Keep it simple and user-friendly. Every interaction with our clients is meant to be productive and instructive both ways.
6. Being responsive and proactively. Responding to phone calls, service claims and emails as soon as possible is part of our family-business attitude both inside and outside the organization. No matter who you’re working with, someone will look after your needs and do his/her best to help you solve your problems.
7. Be on the same wave link with our customers. The longer we do business the merrier. We want to foster win-win relationships by building stronger ties and communications…
8. Deliver more and go above and beyond. While this might sound obvious, it’s not. Aim to deliver a work product that is as close to perfect as possible. And, always follow through on promises. Go a step further by trying to anticipate your client’s needs and provide useful resources to help them succeed.
9. Measure success and align metrics with clients. We measure success by a customer score card. Just like any key performance indicators, great customer services matters.
10. We treat every business customer like a VIP Customer no matter how many chain stores, outlets or franchises are using our software technologies…
Professional Services >
We provide superior Professional Services, guaranteeing a successful transition to our RMS solution.
Client Care & Support >
We provide exceptional Client Care & Support, ensuring that we are always there to provide assistance when required.
Custom Development >
Although ChainDrive offers an all encompassing integrated ERP suite for retail, we understand that “one size does not fit all”.