Multidev Technologies

Retailers Need to Adopt a Mobile-First Strategy

April 21, 2022 by Multidev Technologies Leave a Comment

The continued evolution of consumer technology along with the effects of the pandemic have dramatically altered shopper behavior, further emphasizing the need for enhanced digital transformation efforts across retail stores. Many consumer-centric retailers view the mobile-first strategy as their primary digital approach for revenue and business growth.

It’s time to consider adding a mobile point-of-sale system to your retail operations. This system will not only give you the agility to participate in retail mobilization but also several benefits that retailers can realize almost immediately after implementing a mobile POS (mPOS) solution. In addition to performing advanced retail management functions, the mobile-first strategy opens up new avenues for attracting and engaging customers by expanding your brand’s reach.

Here are the top 7 mobile Point of Sale features and how it makes your retail business more flexible.

1. Mobility

Retailers appreciate technologies that are affordable and simple to implement. It may seem obvious that mobile POS offers you POS mobility. But have you fully explored what it can mean to your business? Sales associates no longer need to stand behind the cash wrap desk. They can carry a mobile or tablet device to help customers in the aisles and complete sales at the right point of decision. It also frees you to save floor space by requiring fewer POS terminals and gives you the power to expand your strategy to manage business almost anywhere.

2. Queue Busting

Equipped with an mPOS, salespeople can serve customers faster and thereby reduce queue and turnaround time. Many consumers have left a store because of long lines. Therefore, time and availability are two factors that come into play when consumers evaluate the customer experience. With a mobile POS solution, store owners can provide their employees with the number of sales devices they need. In this way, they can ensure that customers are served quickly and efficiently without long waiting times, even during peak periods.

3. Inventory Management

Beyond checkout functionality, mobile POS also allows your employees to easily access information when assisting customers. A salesperson won’t need to leave the customer to check inventory in the stock room. The answer is readily available with just a few taps on a tablet’s touchscreen.

Furthermore, if the item is not in stock at the store, the sales associate can locate it and have it sent to the store or straight to the consumer, potentially saving the sale. A mobile point of sale equipped with a barcode scanner provides a quick and accurate count. Data is automatically entered into your inventory management system, providing an accurate count in real-time, with no waiting time for data entry or synchronization.

4. Real-time Access to Customer Data

Your customers appreciate (and expect) a Personalized shopping experience. With mobile POS, your staff can view a customer’s past purchases, browsing history, loyalty rewards totals, and other information that might help them to engage the customer and make relevant and effective upsell or cross-sell offers. Your staff can increase performance if they have insights into customers’ favorite brands. Mobile point of sale can connect them with the information they need to boost sales. This detailed, highly visual information facilitates conversational selling and helps your salespeople create shopping moments tailored to each customer.

5. Alternative Payments & promotions

Mobile POS makes transactions easier by accepting any type of payment. Mobile POS terminals can connect to mobile printers and cash drawers, include payment card readers, and accept contactless and mobile wallet payments. So, customers can use smartphones to pay for goods and services.

Mobile POS solutions can handle omnichannel scenarios such as Buy Online, Pick-up in Store (BOPIS), click and collect, order placement, and scheduling home deliveries or pickups at other stores. They can also be configured to handle on-site returns, giving staff another opportunity to enhance the customer experience and possibly make an additional sale. If your business uses gift cards, membership points, or discount coupons, these can also be used as payments on the mPOS.

6. Seamless integration

Mobile point of sale system integrates seamlessly with Online Order Processing. Integrating online and in-person shopping via mPOS systems enhances the value of data and the efficiency of the business’s record-keeping.

ChainDrive delivers Cross-Channel integration and offers enterprise-wide visibility, allowing retailers to improve profit margins while maximizing their inventory investment and meeting customer service requirements.

7. Marketing Campaigns

Retailers can create targeted marketing campaigns to promote special offers, in-store events, etc. “Direct messages” promoting in-store discounts and bar-coded coupon offers can be easily and instantly scanned and redeemed at the point of sale.

ChainDrive mobile marketing in the form of text messages (SMS) allows retailers to instantly engage “Consumers in Motion”. ChainDrive Mobile Marketing also features contests and consumer polls, allowing retailers to gain valuable insight into their customer preferences. Web-based and fully integrated with ChainDrive CRM, ChainDrive Mobile Marketing offers today’s retailers a new channel to drive sales.

Conclusion

The most advanced retail management solutions work on both fixed and mobile POS devices. This means you have the freedom to decide when you want to use tablets or mobile devices in your business without going through the complex journey of purchasing, installing, integrating, and maintaining any additional software components. Retailers’ mobile-first strategy needs to be fully integrated across the organization to fit into an entire retail ecosystem.

Moreover, when you use the same system on the mobile POS devices as in the rest of your store, all your key information, such as prices, customers, and inventory, are immediately accessible on all touchpoints in real-time.

Mobile POS is becoming a key component of an improved customer experience for many businesses. Consumers are now coming to stores for two reasons. They need the items now and a quick checkout or they need expertise. The mobile point of sale meets both of these needs. From selling on the go to queue busting to improving the quality of service anywhere in the store, it makes sense to set your retail business up for the future with mobile POS. Thus, It’s essential to have a mobile-first strategy. Otherwise, you risk losing business to your competitors.

Are you in the process of selecting a retail software solution to support your business in the present and the future? Please request a free demo with one of our software experts.

What Is Open-to-Buy Planning and How Does It Help Retailers?

April 5, 2022 by Multidev Technologies Leave a Comment

Embracing constant change and delivering personalized customer experiences is critically important in the face of today’s increasingly informed consumer. Retailers face more competition than ever before due to the technological advancements that have modified the traditional shopping experience from purely physical into the digital and omnichannel.

Without understanding what merchandise is coming into your store and what is going out, you will quickly lose control of your store. Too much Inventory, too little Inventory, and unhappy customers are just some of the consequences of losing control. As a result, you will lose money and sales opportunities.

Fortunately, all of these can be corrected quickly, but only if you take heed and start planning.

What is open-to-buy?

An open-to-buy (OTB) is a purchase budget for future inventory orders that a retailer creates for a specific period of time. It helps retailers stock the right amount of the right products at the right time by showing the difference between the amount of stock needed and the amount available.

The Top 5 Benefits of Open-to-Buy for Retailers

There are five key benefits of utilizing open-to-buy planning software to build optimal inventory management and increase customer satisfaction.

1. Optimal Inventory Levels

Open-to-buy planning software is the first step in ensuring you have the right amount of stock available to satisfy demand while meeting your financial objectives. Excess Inventory (or the wrong products) can impact your cash flow, and markdowns needed to reduce Inventory will decrease your margins.

On the other hand, insufficient Inventory can lead to stockouts and lost sales. An OTB planning process supported by intelligent open-to-buy software allows the retailer to stock the right amount of merchandise at the right time. It gives you a clear budget to spend on purchase orders for new products, resulting in increased revenues and margins.

2. Improve Inventory Flexibility

In contrast to quarterly or yearly inventory replenishment, most merchants plan their OTB on a monthly or weekly basis. Your budget will modify accordingly, giving you the flexibility to order more (or less) Inventory in a given week or month.

Retailers might consider augmenting it with other metrics, such as inventory turnover, sales to stock ratio, SKU behavior, and forecasting accuracy by demand points such as stores and warehouses.

Moving to a weekly or bi-weekly OTB cycle is also essential to improve response time. You can manage seasonality; Seasonal businesses, in particular, can benefit from better control over the supply of different products. With demand changing from month to month and even week to week, OTB management allows for better planning and preparation for seasonal rushes.

By increasing the frequency of open-to-buy, you could increase inbound freight costs or sacrifice order quantity discounts, but in the end, inventory flexibility is worth it.

3. Identify trends

When it comes to inventory management, it’s safe to assume that there’s always more than meets the eye. What appears to be an obvious trend isn’t always as accurate as you might think. It might start to accelerate earlier than you’d expected. Without an OTB plan, you’d not have enough Inventory to cater to the shoppers buying products earlier than expected.

Creating an OTB plan factors in sales and promotions is also essential. You will lose profits when your marketing departments don’t communicate upcoming sales or promotions with your supply chain team. As a result, Inventory falls short, poor customer experiences, and shoppers don’t get the incredible deals they were promised if there is no stock available to buy.

OTB planning takes all of these factors into account. When planning your inventory budget, you’ll see upcoming flash sales and year-round seasonal patterns, like Black Friday and Cyber Monday. As a result, there won’t be no stockouts during peak sales seasons.

4. Gain Better Financial Control and Boost Customer Satisfaction

Having the right assortment is imperative for a better financial budget and customer satisfaction. Poor inventory management could lead to your organization facing cash flow issues. You need to have a proper assortment and inventory allocation, and an understanding of how much to buy pre-season and in-season. You can maintain a fresh flow of goods, which means your customers will come back.

Investing in an integrated open-to-buy planning solution enables retailers to plan their assortments and purchase inventory more effectively with visibility into the financial budget plan and current stock position.

Integrating their financial goals and assortment plans improves visibility throughout the planning process to ensure sufficient stock levels are available and minimize over-buying, stockouts, and missed sales.

5. Building Retailer Success with Open-to-Buy

Modern OTB planning software allows retailers to set critical benchmarks to determine performance by measuring inventory turns and gross margin returns, allowing them to analyze the current effectiveness of the plan and intelligently make adjustments to improve it.

To stay competitive, retailers who invest in open-to-buy planning software can keep an eye on their financial health and build a successful business, while aligning inventory optimization with revenue goals.

Overall, implementing an open-to-buy plan gives you greater control over merchandising and assures you to buy more of the right items based on current market conditions and your consumers’ buying habits.

ChainDrive Open to Buy Planning Software

ChainDrive OTB software solutions can measure productivity, keep stock, provide recommendations, and factor in market trends. It automates much of the process and generates warnings whenever the merchant needs to act.

Use ChainDrive OTB plan to stop going under or over budget. Know your inventory turnover, run the formula, and sense-check any predictions by comparing them against previous sales data.

Investing in open to buy planning software allows merchants to make faster, better decisions. Schedule a free demo to discover how ChainDrive unifies your entire OTB planning process, end-to-end.

Retail Supply Chain Challenges & Tips to Overcome Supply Chain Issues

March 31, 2022 by Multidev Technologies Leave a Comment

The supply chain spans all movement and storage of raw materials, inventory, and finished goods from the point of origin to the point of sale. As competition in retail grows, retailers are responding by increasing the variety of their products and number of channels, becoming more price-competitive, and striving for customer-centricity.

The retail supply chain management is one of the busiest supply chains. They must constantly innovate to serve customers’ changing needs, shift retail formats, and focus on price and quality. It is essential that retailers closely monitor the supply chain issues to ensure that the products are free from damage and are always on the move to provide a low cycle time.

Here are six supply chain challenges & tips to overcome supply chain issues in 2022

1. Managing Inventory

One of the biggest challenges for retailers is managing inventory. Many retailers have hundreds of locations and carry thousands of items at each place. Three specific inventory issues getting a lot of attention are:

Out of Stock

Retail Out of Stock means when an item is not in stock or unavailable for sale, as intended, at a store. We can further clarify into

-Store level out of stock (no inventory available at a specific store).

-Shelf level out of stock (inventory in the store, but the item is not on a shelf designated for the item).

Inventory Shrinkage

Retail Inventory Shrinkage means loss of inventory through theft or error. The most significant factors for inventory shrinkage are theft by employees and shoplifting by consumers.

Obsolete inventory

It refers to inventory that is at the end of its product life cycle and also referred to as “excess” or “dead” inventory. The inventory has not been sold or used for an extended period and is not expected to be sold in the future.

Retailers need collaborative efforts to solve this issue, including planning, forecasting, and replenishment. A futuristic solution infused with retail analytics, multi-store, and multi-dimensional view of consumers can help retailers dramatically improve their inventory management.

2. Automation and Data Integration

Retailers have more opportunities for insufficient data to destroy customer satisfaction and damage the efficient flow of information across the supply chain. Additionally, corrupt data can immediately stop the physical flow of products as all supply chain participants lose visibility into what is being sold, what is available, and what is needed.

Automation powered by business intelligence is helping companies use data more effectively and efficiently than ever before. By breaking down the silos, separate data streams that previously had no way of interacting with one another in retail data, analytics helps disparate business sections communicate and cooperate as a single entity.

Automation allows data to be accurate and up to date, and more importantly, the information can be shared among staff and potential vendors. It reconciles purchase orders and billing. If the efforts are collaborative, it can also enable re-purchasing.

You can quickly move to Plan B if orders and shipments don’t meet your initial expectations by automating the flow of information with your suppliers.

3. Meeting Customer Expectations

The retail supply chain struggles to keep up with changing customer demand as they must stock more seasonal rages and assortments to satisfy their customers. Additionally, they must provide such a large variety of goods just-in-time to serve customers dispersed across multiple markets and channels.

Customer demands fast & free shipping, which is pressuring everybody in the Supply Chain. Retailers need to improve their ability to sense demand on a daily basis rather than a traditional weekly or monthly basis. Use a combination of analytics with business intelligence such as daily order history for each customer and integrated consumption and shipping data to produce more responsive short-term daily demand.

4. Omnichannel Integration

The problem in the retail supply chain arises when retailers have to maintain consistency across product offering, quality, and customer experience. This has to be implemented strategically as retailers have to streamline their inventory management and orders and transform business processes.

Increased visibility gives the retailer a better view of the entire supply chain to identify bottlenecks and other inefficiencies. Tools and technologies have been introduced to see the entire supply chain as a whole.

5. Employee Turnover

The rate of employee turnover for retail stores often runs at rates that would devastate organizations operating at the upstream echelon. The impact of staff turnover includes hiring costs, training costs, opportunity costs, employee morale, and customer satisfaction.

Retailers who invest in their people and pay rightly can prevent employee turnover. The supply chain needs the right mix of hard-working people who can quickly learn to work with the most advanced tools that will help them make smarter forecasting decisions, replenish products, and move everything to stores and delivery points.

With the right people in place, teams will be able to maximize productivity and deliver fresher sales and products to customers.

6. Keeping Up in the Technology Arms Race

Retailers’ concerns about keeping up with the latest technology solutions and demands can be seen as an extension of normal competitive pressures. When a new tool is brought to the industry for analysis, forecasting, or other aspects of logistics, it is natural to worry about your competitors investing in it.

Are your competitors already taking advantage of new technologies and preparing to leave you behind?

The pandemic has amplified the need for greater supply chain optimization and the need for faster decision-making. When it comes to the retail supply chain management system, retailers will need to prioritize omnichannel, be nimble, and leverage emerging technologies such as automation and retail analytics with BI to stay competitive and realize success.

Your business should leverage technology like ChainDrive supply chain management system to get a good pulse on everything from customer relationship management (CRM) to bringing more visibility to your supply chain. With ChainDrive, you’ll be better equipped to ensure a seamless process from distribution facilities to the store shelves that enable you to meet consumer demand and supply chain challenges. So, your business can grow more effectively and profitably.

For more information on managing retail supply chain challenges, retail logistics, retail supply chain management and omnichannel integration, request a free demo with one of our retail supply chain software experts.

7 Order Management Best Practices for Retailers

March 21, 2022 by Multidev Technologies Leave a Comment

As the retail marketplace continues to evolve, savvy retailers are investing in next-gen order management solutions to ensure they can reduce the time in the order-to-cash cycle and improve order processing efficiency for suppliers and wholesalers.

Today’s consumers demand fast, seamless, and accurate ordering and convenient delivery options. They also expect access to real-time inventory and order visibility. Effective order management is vital to ongoing retail success, and you can save time, money, and hassle with these seven order management best practices.

1. Real-time inventory tracking and management

Order management systems (OMS) can predict how much stock you’ll need to avoid over-ordering, or worse, over-selling. This is important during peak times. Overselling can cause you to lose sales, harm your standing with online marketplaces, and permanently damage your brand’s reputation.

An order management system that integrates into your inventory gives you more visibility and complete control over inventory management. Ensure your chosen OMS can automatically sync your stock levels, allowing each of your sales channels to remain up-to-date.

2. Reduction of Human Error with automation

We all make mistakes, especially if we’re taking orders with one system, printing shipping labels with another, and personally coordinating between your supplier or shipping departments. Automation can save time, reduce errors, and improve inventory accuracy. Retailers must spend as much time as they can on winning new customers and serving existing ones.

The back-office processes involved with order management are often time-consuming. With the right OMS, a retail business can automate a great many of those. With automation software handling data entry and more, your staffs are free for more complex tasks, and you can save your time and cost.

3. Re-analyze your packaging process

if your inventory data shows that certain products aren’t selling as well as they should or are being returned at a high rate, you can figure out why. The majority of the returns are not the consumer’s fault; it might be a reason for Damaged items or receiving the wrong items. You can prevent these issues by analyzing your packaging and shipping process.

You might decide to remove products from your store or improve the product photos or descriptions to increase sales. Taking time to fix the problems before they happen can prevent costly returns and damage to your store’s brand. You need to develop a strategy for handling returned items and moving them back into your inventory or disposing of them.

4. Multichannel management

In today’s retail landscape, customers expect a cohesive omnichannel retail experience. You can ensure that their experience is consistent with automated order entry, processing, and shipment tracking software.

An order management system can integrate all channels into one user interface. This will drastically reduce the time for your staff’s fulfilling orders and training new staff. It will also give you a clear-cut view of orders and data and reduce errors by centralizing all the information you need into one accessible place based on real-time data.

5. Superior Customer Experience

Today’s customers expect efficient, cost-effective, and personalized order fulfillment. The most significant benefit of an order management system is its positive effect on the customer experience. An order management system is ultimately designed to get the product to the customer faster, reduce errors, and provide a more personalized customer experience. When you invest in next-gen order management solutions, your customers will also experience the benefits.

The best OMS can aid customer experience in a range of ways. It allows customer service agents to reply to queries about order status more easily. Provide more accurate shipping and delivery information and ensure all products are always marked in or out of stock correctly.

6. Train your staff

Educate your staff on the ins and outs of your order management system. It requires many different pieces, people, and processes; train your staff members to interact with the software tools and handle common customer services issues.

Your customers rely on you for efficient order fulfillment and delivery. Empower your staff to make things right for your customers, and they will also appreciate the increased efficiency of an order management system. Delivering real-time information and integrating that data across the supply chain empowers employees to perform better.

7. Robust order management software

Choose the modern, integrated, and customized order management software for your company’s success and win your competitors.

Make sure you have the following features in your OMS.

fully integrated with accounting and inventory management tools and merge customer service with order management and fulfillment systems
It can be customized to your business and scale alongside your company.
Deploy centralized order management
Provide real-time stock and order visibility
real-time data facilitates accurate forecasting and planning for the future
Handle orders efficiently with integrated workflows and automated inventory processes

An innovative order management system is the way of the future in the retail world. It’s the best way to provide the fast, personalized, and error-free order fulfillment experience customers have come to expect. As a retailer, you constantly have to think faster, more personalized, and more modern.

ChainDrive is the ultimate order management software for multichannel retail businesses. It seamlessly integrates all your channels, stock locations, and order workflows in one centralized order management system.

6 Ways to Convert Data into Dollars

March 9, 2022 by Multidev Technologies Leave a Comment

The world is shifting, changing, and digitalizing at a faster pace than ever before. That’s why we want to accompany you during this challenging journey with the best tools, products, and information available.

Retailers relying on retail analytics and big data enable them to make smarter decisions towards higher profits, better customer satisfaction, and lower operating costs.

We know being data-centric is crucial for retailers. That’s why we’ve compiled a few retail tips to help you control the six levers of retail to convert data into profitability, loyalty, and growth. Read about them below, then see if you can put them into action in your retail operations:

1. Merchandising

The biggest opportunity to leverage Retail analytics in merchandising is centered around intelligent pricing, promotions, allocation, replenishment, and markdowns integrated with a highly accurate, centralized data-driven demand forecasting engine.

ChainDrive Retail Analytics’ built-in business intelligence provides you with integrated reports and tools to make informed decisions based on transaction or loyalty data. It provides real-time data access because the information can be collected automatically, and all data is stored in the same place. This secure centralized database enables flexibility and efficiency that manual systems cannot obtain.

2. Customer Service

Retailers can better reach their target customers through segmentation. This way, they see which products and services are appropriate with which consumer segment. Retailers can use data that matches users with features and ads. Combining data from various applications creates behavioral patterns and makes suitable suggestions. Retail analytics provides greater insight into upsell opportunities and identification of losses. Retailers can proactively predict and prevent potential issues that may arise, resulting in fewer customer service problems and increased brand loyalty.

3. Marketing

Retail analytics with in-built business intelligence software can use shopper journey and loyalty segmentation for optimization and personalization. With customer-centric retail data, in-store and online data can be combined to define customer segments, optimize omnichannel retail marketing efforts, and create hyper-personalized customer experiences. With these capabilities, retailers can often see more profitable, high customer satisfaction, and greater shopper loyalty. Retailers can pull various data points across channels into one centralized location and compile them into actionable insights.

ChainDrive’s retail management software package includes a comprehensive Omnichannel Retail Analytics component that will give you all the information you need to succeed.

4. Store operations

By analyzing and comparing data among store branches, retailers can improve store performance and customer satisfaction. Retailers use historical and real-time data to optimize in-store decisions, monitor customer buying behaviors, identify inefficiencies, anticipate future demand, optimize stock and drive marketing activity.

The aggregation of data from the performance of physical stores, combined with the habits of online shoppers, can allow retailers to offer new services in stores. For example, modern retailers have developed a click & collect service in their stores.

With ChainDrive retail analytics, you can get a birds-eye view of store performance, informed sales and marketing decisions, and increased profit.

5. Supply chain

A dynamic, flexible, and fast supply chain has become table stakes across the retail industries. ChainDrive’s predictive analysis helps retailers optimize their inventory to meet demand and minimize waste. Retailers need to invest in retail analytics software to manage key operational areas like replenishment, transportation management, process optimization, inventory planning, labor planning, and distributed order management.

ChainDrive retail analytics software helps retailers pinpoint improvement opportunities across the entire supply chain, from sourcing and purchasing to in-store availability management.

6. Workforce Management

Retailers can use analytics to increase workforce productivity and analyze the price, customer shopping patterns, locations, and employee capabilities and performance. By looking at existing data, retailers can manage a significant portion of their budget more strategically, increase productivity and scheduling, improve recruitment, retention, and development activities.

BI-powered labor optimization can be a boon to store operations. With labor shortage and increasing costs, retailers can use Retail analytics data to align labor spend and labor productivity insights with customer demand for staffing or e-commerce fulfillment.

ChainDrive offers the most comprehensive Retail analytics platform that enables retailers to make intelligent decisions and empowers them with real-time data and actionable insights to make timely decisions.

ChainDrive’s predictive and prescriptive analytics can measure results, clarify why they are occurring, and recommend actions that will drive improvements. We help retailers unleash advanced analytics on rich data to turn customer insights into retail excellence.

Request a free online demo and see how collecting, integrating, analyzing, and presenting your data with ChainDrive can help you take your retail business to the next level.

7 Ways CRM Software Helps Retail Businesses Drive More Sales

February 25, 2022 by Multidev Technologies Leave a Comment

Retail customers can make or break your business. A huge surge in COVID-19 omicron variant cases has led to drastic shifts in consumer behavior and created new uncertainty across the world. To succeed and improve customer experience in 2022 and beyond, brands need to adopt a CRM software for round-the-clock omnichannel support.

CRM system plays a vital role at every stage of the retail sales and marketing process. CRM software increases efficiency throughout the retail operations from lead generation to lead categorization, nurturing, email & SMS communication, sales force automation to follow-ups, etc.

Here Are 7 Ways CRM Software Helps You Grow Your Business

1. Faster Access to Customer Data

As your retail store starts dealing with more customers, you might need access to larger storage space in the backend. The most significant factor contributing to this is a CRM solution that helps retailers to access their database from any location in real-time. So, in case, you signed up a customer a long time back, you would never lose their critical information.

2. Increase Productivity with Mobile CRM

Retailers could improve their sales team’s productivity by using omnichannel CRM software. Modern-day CRM solutions are available for mobile phones. So even if your executives are not at their workstation, they can reach a customer by simply log-on to the designated mobile app.

3. Increase Customer Retention with CRM Solutions

CRM software solutions lead the race to IT investment, and most organizations increase their IT spending compared to the previous years. Most of this is related to customer-facing products that directly impact customer retention rates. Few of these products include a dedicated help desk, self-help portals, and many more. Here are some ways how CRM Software helps in retention

Automation
Data Storage and Retrieval
Targeted Offers and Promotions
Campaign Management
Customer Feedback

So, CRM software is an ideal solution for all tasks related to customer relationship management.

4. Deliver a Personalized Marketing Experience

Personalized customer experience is essential for the long run of your business. The way your business reaches your customer can either make them your loyal customer or break them from sign-up your services ever again. In order to provide personalized services, email marketing is the most efficient way to reach your customers. As for every dollar spent, you can boost your ROI. Using CRM software like ChainDrive can help you grow your email marketing and send emails that describe your brand’s success in the best way possible.

5. CRM Software Promotes Collaboration

The majority of sales executives agreed that CRM software helps them track their activities. They can effectively see the status of various sales currently in progress and even inform their teammates about any changes. Thus, CRM increases employees’ collaboration for smooth and effective retail operations.

6. Streamlining the Entire Sales Cycle

Experts say that more than 50% of the sales team’s productivity increased with CRM software. Customer management software can manage your entire sales cycle from generating leads until the customer is successfully onboarded.

The automated processes of customer relationship management software ensure that each stage of your sales cycle gets completed at a faster pace.

7. Increase Revenue Per Sales Representative

Most businesses concurred that their customers were unsure how their services differed from the competitors. So, retailers opt for customer relationship management software to drastically better their fortunes. CRM software helps retailers understand customers’ expectations from your product or service and implement changes accordingly.

Dedicate each customer the time they deserve; when your data storage is sorted, you can focus on managing existing customers as well as contacting leads on time.

Grow Your Retail Business with ChainDrive CRM software

ChainDrive CRM provides a complete range of automated solutions for marketing and sales processes. It builds stronger relationships by providing a complete picture of all customer interactions, tracking sales, organizing and prioritizing opportunities, and facilitating collaboration among various teams. This CRM tools can assist users with better lead generation, sophisticated retail analytics with in-built business intelligence (BI), and establishing a better customer relationship.

ChainDrive gives retailers more time to create winning sales strategies by automating most retail processes. ChainDrive allows you to manage your entire database to build your own custom logic to helps nurture and react to your audience in real-time. It enables you to increase your customer engagement and easily manage your sales pipelines. If you’re on the fence about adopting a CRM software, request a courtesy demo with one of our software experts.