The ChainDrive Blog

Clienteling is the art of building relationships with customers that lead to profitable and efficient retailing. Today’s customers are looking for a unique and personalized experience. Customer relationship management (CRM) and Loyalty programs are key areas where technology and innovation can be combined to deliver personalized experiences. Effective clienteling requires the right tools to facilitate […]

Retail customers can make or break your business. A huge surge in COVID-19 omicron variant cases has led to drastic shifts in consumer behavior and created new uncertainty across the world. To succeed and improve customer experience in 2022 and beyond, brands need to adopt a CRM software for round-the-clock omnichannel support. CRM system plays […]

While e-commerce is expected to grow dramatically in 2021, most consumers still prefer to shop in stores. Some buyers like the in-store shopping experience because they can physically view and feel the item they wish to buy before purchasing. According to projections, internet sales will exceed $645 billion in 2021, meaning that retail establishments that […]

Good customer service is prompt, efficient, and convenient to satisfy your clients’ requirements. This might involve retail customer recall and appreciation, establishing a local relationship with consumers, using your product expertise effectively, and more. Customer management tools, reporting, and insights on sales, commercialization, and customer service activities provide the best retail systems. However, many elements […]