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Clienteling, that process of changing a customer into a client, is essential for today’s customer relationship management. The standards are high, and retailers have to meet those standards to stay competitive. But Client Support...
When your store is suddenly busy, you suddenly have a challenge. How do you keep those lines from making customers decide the wait to purchase is not worth the items in their cart? No...
You don’t typically find a messaging system in a Point of Sales environment, but it is a great tool for more than your POS. ChainDrive Integrated Internal Messaging(IIM) takes collaboration to the next generation of...
Today’s jewelry retailer faces a combination of challenges dictated and influenced not only by the “experience driven” consumer but also by the “disruption” of technology. By recognizing the changing landscape as an...
When selecting a new software platform, the way you plan your implementation is essential. This is too important to DIY because your business is at stake. That’s why ChainDrive provides a Professional Services team...
The idea of using RFM (Recency-Frequency-Monetary) analysis for Customer Relationship Management has been around for a long time. The reasoning is simple: identify the customers who are most likely to respond to your marketing...
The point of sale has gotten increasingly complex. As that complexity grows, it increases the potential for profitable things like improved, personalized service and more. But optimizing your point of sale cannot be done...
There are many things that can differentiate your specialty retail business from the others. But past the actual niche in the market that you operate in, the way you manage your business can make your operation stand...
One of the trickiest parts of retail is price management. There are many factors to take into consideration and those factors fluctuate all the time. Pricing has an effect on both the retailer and...
Gears are not often thought of in terms of wholesale management, but the definition of “gear” is basically “something designed to optimize performance.” Whether the gear is on a bike or part of an...
